Tenacity Podcast
We’ve spent the last 30 years challenging the management myths that simply don’t work in a managed services environment and replaced them with a “best in class” process that does – every time. Right now, the Clients for Life® Client Retention Process is protecting just over $23 billion worth of contracts for some of the largest and most successful service management companies in the world.Podcasts
Starting the Climb Back
Published: June 27, 2020, 1:18 a.m.Duration: 28 minutes 40 seconds
Listed in: Business
Client Conversations to Have Right Now Dealing with Unknown Expectations
Published: May 25, 2020, 5 a.m.Duration: 29 minutes 45 seconds
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OPEN ME FIRST A Conversation with Tenacity Founder John Gamble
Published: Sept. 29, 2019, 5:20 a.m.Duration: 29 minutes 51 seconds
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This is Our First Podcast
Published: Sept. 29, 2019, 5:19 a.m.Duration: 8 minutes 50 seconds
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Who We Are, How It Started
Published: Sept. 29, 2019, 5:18 a.m.Duration: 4 minutes 45 seconds
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Client Retention In A Low Bid World
Published: Sept. 29, 2019, 5:17 a.m.Duration: 4 minutes 9 seconds
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How This Whole Thing Started
Published: Sept. 29, 2019, 5:16 a.m.Duration: 5 minutes 52 seconds
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The Meaning of Tenacity
Published: Sept. 29, 2019, 5:15 a.m.Duration: 4 minutes 41 seconds
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On Becoming Renegades Our Journey
Published: Sept. 29, 2019, 5:14 a.m.Duration: 8 minutes 50 seconds
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Whats In a Number?
Published: Sept. 29, 2019, 5:13 a.m.Duration: 3 minutes 53 seconds
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How Can You Claim To be The Leader?
Published: Sept. 29, 2019, 5:12 a.m.Duration: 2 minutes 37 seconds
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Are You Over-Investing (In Acquiring New Clients)?
Published: Sept. 29, 2019, 5:11 a.m.Duration: 2 minutes 37 seconds
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The Miracle of Client Retention
Published: Sept. 29, 2019, 5:10 a.m.Duration: 10 minutes 19 seconds
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Just The Facts, Maam
Published: Sept. 29, 2019, 5:09 a.m.Duration: 3 minutes 59 seconds
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The 3 Keys To Profitable Growth The Prelude
Published: Sept. 29, 2019, 5:06 a.m.Duration: 4 minutes 4 seconds
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The 3 Keys To Profitable Growth The Outcome
Published: Sept. 29, 2019, 5:05 a.m.Duration: 5 minutes 21 seconds
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Is 100% Client Retention Possible?
Published: Sept. 29, 2019, 5:04 a.m.Duration: 3 minutes 19 seconds
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Client Satisfaction vs. Client Retention
Published: Sept. 29, 2019, 5:03 a.m.Duration: 4 minutes
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50 / 30 / 20
Published: Sept. 29, 2019, 5:02 a.m.Duration: 4 minutes 23 seconds
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Please Dont Kick Me Out of the Fraternity
Published: Sept. 29, 2019, 5:01 a.m.Duration: 4 minutes 15 seconds
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Hunters & Farmers
Published: Sept. 29, 2019, 5 a.m.Duration: 4 minutes 17 seconds
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The Two Most Important Business Decisions Youll Ever Make
Published: Sept. 29, 2019, 4:59 a.m.Duration: 3 minutes 37 seconds
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Heres the Enlightened Part
Published: Sept. 29, 2019, 4:58 a.m.Duration: 3 minutes 22 seconds
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3 Pillars Well Jump Around Though
Published: Sept. 29, 2019, 4:57 a.m.Duration: 4 minutes 21 seconds
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Is No News Ever Really Good News?
Published: Sept. 29, 2019, 4:56 a.m.Duration: 4 minutes 4 seconds
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Paretos Principle and Account Management
Published: Sept. 29, 2019, 4:55 a.m.Duration: 4 minutes 22 seconds
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Great Quotations
Published: Sept. 29, 2019, 4:54 a.m.Duration: 4 minutes 13 seconds
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Expectations Thermonuclear Account Management Power
Published: Sept. 29, 2019, 4:53 a.m.Duration: 4 minutes 24 seconds
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Its Not Just About the Clients Expectations
Published: Sept. 29, 2019, 4:51 a.m.Duration: 3 minutes 27 seconds
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Where on Earth Did That Expectation Come From?
Published: Sept. 29, 2019, 4:50 a.m.Duration: 4 minutes 45 seconds
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Exceed Expectations By How Much?
Published: Sept. 29, 2019, 4:49 a.m.Duration: 5 minutes 15 seconds
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Why Prioritize Expectations (Hint: Its About Getting Fired Or Not)
Published: Sept. 29, 2019, 4:48 a.m.Duration: 4 minutes 55 seconds
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So, How Can You Ever Lose Them?
Published: Sept. 29, 2019, 4:47 a.m.Duration: 3 minutes 54 seconds
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The Dreaded Question
Published: Sept. 29, 2019, 4:46 a.m.Duration: 5 minutes 23 seconds
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Professional Relationships The Need to Nurture
Published: Sept. 29, 2019, 4:45 a.m.Duration: 6 minutes 9 seconds
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You Are Always More Important Than You Think
Published: Sept. 29, 2019, 4:44 a.m.Duration: 5 minutes 44 seconds
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People Dont Care
Published: Sept. 29, 2019, 4:43 a.m.Duration: 4 minutes 34 seconds
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Like a Spider
Published: Sept. 29, 2019, 4:42 a.m.Duration: 4 minutes 10 seconds
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Observations on Relationships Keep Calm and Carry On
Published: Sept. 29, 2019, 4:41 a.m.Duration: 5 minutes 52 seconds
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That Old Friend (Who Fired Us)
Published: Sept. 29, 2019, 4:40 a.m.Duration: 3 minutes 25 seconds
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Seriously? Clients Only Want 2 Things? (In What Universe?)
Published: Sept. 29, 2019, 4:39 a.m.Duration: 7 minutes 49 seconds
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Rev X Back of the Napkin (Not The first Great Idea That Started There)
Published: Sept. 29, 2019, 4:38 a.m.Duration: 5 minutes 1 second
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Rev X Whats Wrong With This Picture?
Published: Sept. 29, 2019, 4:37 a.m.Duration: 4 minutes 7 seconds
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Rev X Yes... This Really Does Happen In Fact Really WILL Happen IF
Published: Sept. 29, 2019, 4:36 a.m.Duration: 4 minutes 37 seconds
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Rev X What Will You Do?
Published: Sept. 29, 2019, 4:35 a.m.Duration: 3 minutes 54 seconds
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Rev X The Big Chill
Published: Sept. 29, 2019, 4:34 a.m.Duration: 3 minutes 30 seconds
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Rev X Thawing the Big Chill
Published: Sept. 29, 2019, 4:33 a.m.Duration: 5 minutes 21 seconds
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Can You Make Too Much Money?
Published: Sept. 29, 2019, 4:32 a.m.Duration: 5 minutes 21 seconds
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Whose Idea Was TARP Anyway?
Published: Sept. 29, 2019, 4:31 a.m.Duration: 5 minutes 21 seconds
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Do We Need a 3rd Party Because: We See Things Not As They Are ...?
Published: Sept. 29, 2019, 4:30 a.m.Duration: 5 minutes 21 seconds
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Getting to Gnats Out of Counselor
Published: Sept. 29, 2019, 4:28 a.m.Duration: 5 minutes 21 seconds
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The Return to Gnats Traversing the Matrix
Published: Sept. 29, 2019, 4:27 a.m.Duration: 5 minutes 21 seconds
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Common Threads & Common Threats
Published: Sept. 29, 2019, 4:26 a.m.Duration: 5 minutes 21 seconds
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The Ten Commandments
Published: Sept. 29, 2019, 4:25 a.m.Duration: 4 minutes 40 seconds
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The 1st Commandment
Published: Sept. 29, 2019, 4:24 a.m.Duration: 4 minutes 32 seconds
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The 2nd Commandment To Start the Contract Or Not to Start the Contract That is the Question
Published: Sept. 29, 2019, 4:23 a.m.Duration: 4 minutes 25 seconds
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The 3rd Commandment Where Did That Expectation Come From?
Published: Sept. 29, 2019, 4:22 a.m.Duration: 4 minutes 16 seconds
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The 4th Commandment Always Protect your Clients Interests
Published: Sept. 29, 2019, 4:21 a.m.Duration: 3 minutes 40 seconds
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The 5th Commandment Client Retention Is Not An Event
Published: Sept. 29, 2019, 4:20 a.m.Duration: 4 minutes 5 seconds
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The 6th Commandment, Part 1 When People Change, Everything Has the Potential to Change
Published: Sept. 29, 2019, 4:19 a.m.Duration: 4 minutes 46 seconds
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The 6th Commandment, Part 2 When People Change, Everything Has the Potential to Change
Published: Sept. 29, 2019, 4:18 a.m.Duration: 4 minutes 33 seconds
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The 7th Commandment Keep Track of Past Clients
Published: Sept. 29, 2019, 4:17 a.m.Duration: 4 minutes 46 seconds
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The 8th Commandment, Part 1 The Worst Time to Renew a Contract Is...
Published: Sept. 29, 2019, 4:16 a.m.Duration: 4 minutes 41 seconds
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The 8th Commandment, Part 2 The Renewal Starts Today
Published: Sept. 29, 2019, 4:15 a.m.Duration: 4 minutes 51 seconds
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The 9th and 10th Commandments Adios, Arrivederci, Bon Voyage Saying Goodbye With Class
Published: Sept. 29, 2019, 4:14 a.m.Duration: 5 minutes 18 seconds
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Things Its Good to Be Good At
Published: Sept. 29, 2019, 4:13 a.m.Duration: 6 minutes 54 seconds
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A Good and Engaged Listener
Published: Sept. 29, 2019, 4:12 a.m.Duration: 5 minutes 18 seconds
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A Good and Compelling Writer
Published: Sept. 29, 2019, 4:11 a.m.Duration: 3 minutes 36 seconds
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A Good and Persuasive Talker
Published: Sept. 29, 2019, 4:10 a.m.Duration: 5 minutes 42 seconds
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A Good and Effective Presenter
Published: Sept. 29, 2019, 4:09 a.m.Duration: 7 minutes 24 seconds
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A Good and Successful Negotiator, Part 1 Relative Power
Published: Sept. 29, 2019, 4:08 a.m.Duration: 4 minutes 40 seconds
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A Good and Successful Negotiator, Part 2 Relative Power
Published: Sept. 29, 2019, 4:07 a.m.Duration: 6 minutes 45 seconds
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A Good (No Make That Great) Account Manager
Published: Sept. 29, 2019, 4:06 a.m.Duration: 6 minutes 25 seconds
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The Tenacity Center at KSU Big News
Published: Sept. 29, 2019, 4:05 a.m.Duration: 6 minutes 13 seconds
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Out To Launch
Published: Sept. 29, 2019, 4:04 a.m.Duration: 7 minutes 36 seconds
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Indelible Impressions Teachable Moments
Published: Sept. 29, 2019, 4:03 a.m.Duration: 6 minutes 23 seconds
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Can You Match Their Enthusiasm?
Published: Sept. 29, 2019, 4:02 a.m.Duration: 3 minutes 17 seconds
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Dr. Hugo Keim A Tenacity Award
Published: Sept. 29, 2019, 4:01 a.m.Duration: 6 minutes
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