Is No News Ever Really Good News?
b'We\\u2019ve all heard the rationale, \\u201cNo news is good news.\\u201d Sometimes that\\u2019s true. If you don\\u2019t hear from the IRS, that might be a good thing. However, no news is seldom good news when it comes to client relationships.
\\nOur experience, over many years of working with leading service providers, is that generally the sheer volume of communication that transpires between the parties who have entered in to a contractual relationship is directly correlated to the health of the relationship. Even if the client is complaining or sharing negative feedback, it usually indicates that they care about what is happening and, that as difficult as the situation may be, they haven\\u2019t given up on it.'