Ep 108, Jennie Li, Planning for Digital Customer Success

Published: Nov. 18, 2021, 2 p.m.

b'Join Kristen Hayer in conversation with Jennie Li, Senior Manager of Digital Experience for Definitive Healthcare. Jennie has been working for the past year to build a team of CX professionals and develop the first iteration of their digital customer experience. She\\u2019s on the podcast today to talk about her approach.'