Podcasts Technology Strikedeck Radio: Customer Success Live
Strikedeck Radio: Customer Success Live

Strikedeck Radio: Customer Success Live

93 episodes


Podcasts

Episode 109, Sandra Cashe, Setting Up for a CS Platform

Published: Jan. 11, 2022, 8:25 p.m.
Duration: 25 minutes 18 seconds

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Ep 108, Jennie Li, Planning for Digital Customer Success

Published: Nov. 18, 2021, 2 p.m.
Duration: 36 minutes 29 seconds

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Ep 107, Tao Stadler, Scoring Utilization

Published: Nov. 4, 2021, 4 p.m.
Duration: 30 minutes 40 seconds

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Ep 106, Irene Lefton, Customer Success from the Customer's Perspective

Published: Sept. 30, 2021, 1 p.m.
Duration: 33 minutes 5 seconds

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Ep 105, Bob London, How to Tear Down the Wall Between Customers and Vendors

Published: Sept. 16, 2021, 1 p.m.
Duration: 50 minutes 41 seconds

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Ep 104, Chad Horenfeldt, Motivational Interviewing in Customer Success

Published: Sept. 2, 2021, 4 p.m.
Duration: 26 minutes 35 seconds

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Ep 103, Bill Cushard, The Business Model of Customer Success

Published: Aug. 19, 2021, 4 p.m.
Duration: 36 minutes 17 seconds

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Ep 102, Gary Rubinstein, Account Planning

Published: July 29, 2021, 4 p.m.
Duration: 35 minutes 11 seconds

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Ep 101, Emily Garza, Building Cross-Functional Relationships

Published: July 9, 2021, 6:33 p.m.
Duration: 33 minutes 52 seconds

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Ep 100, Shreesha Ramdas and Sanjay Poonen, Executive Alignment to Achieve Customer Centricity

Published: June 24, 2021, 4 p.m.
Duration: 56 minutes 32 seconds

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We are thrilled to announce that Strikedeck Radio is turning 100!

Published: June 15, 2021, 7:43 p.m.
Duration: 1 minute 16 seconds

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Strikedeck Radio is Turning 100!!

Published: May 24, 2021, 4 p.m.
Duration: 1 minute 16 seconds

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Ep 99, Book: The 7 Pillars of Customer Success, Wayne McCulloch

Published: April 30, 2021, 9:30 p.m.
Duration: 51 minutes 25 seconds

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Ep 98, Donna Weber, Onboarding Matters

Published: April 8, 2021, 4 p.m.
Duration: 35 minutes 7 seconds

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Ep 97, Sherrod Patching, TAMs vs CSMs

Published: March 25, 2021, 2:59 p.m.
Duration: 22 minutes 41 seconds

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Ep 96, Heather Matthews, Communication & Service in Customer Success

Published: March 11, 2021, 5 p.m.
Duration: 22 minutes 50 seconds

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Ep 95, Jim Kalbach, The Jobs to be Done Playbook

Published: Feb. 18, 2021, 5 p.m.
Duration: 28 minutes 32 seconds

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Ep 94, Max Klimmek, Building & Scaling a Global CS Team

Published: Feb. 4, 2021, 5:34 p.m.
Duration: 41 minutes 19 seconds

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Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment

Published: Jan. 21, 2021, 4:59 p.m.
Duration: 32 minutes 1 second

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Ep 92, Meredith Blanchar, Focusing on Value in 2021

Published: Jan. 7, 2021, 5 p.m.
Duration: 25 minutes 26 seconds

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Ep 91, Carl Gold, Fighting Churn with Data

Published: Dec. 17, 2020, 5:30 p.m.
Duration: 29 minutes 21 seconds

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Ep 90, Mel Bilge, Moving into CS Leadership Through Growth

Published: Dec. 3, 2020, 6 p.m.
Duration: 48 minutes 11 seconds

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Ep 89, Dev Kurbur, Case Study on using the CRG Crisis Recovery Framework for CS

Published: Nov. 19, 2020, 5 p.m.
Duration: 24 minutes 35 seconds

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Ep 88, Sunil Joseph, Professional Services or Customer Success?

Published: Nov. 5, 2020, 6:29 p.m.
Duration: 47 minutes 7 seconds

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Ep 87, Rachel Jugai, Over-processing Processes for CSMs

Published: Oct. 22, 2020, 5:48 p.m.
Duration: 29 minutes 3 seconds

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Ep 86, Will Lopez, The Ideal Customer Profile & The Cost of Success

Published: Oct. 8, 2020, 5 p.m.
Duration: 32 minutes 32 seconds

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Ep 85, Boaz Maor, Building a CS team out of Support

Published: Sept. 24, 2020, 5 p.m.
Duration: 38 minutes 37 seconds

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Ep 84, Michelle Novak, Customer Business Reviews

Published: Sept. 10, 2020, 5 p.m.
Duration: 29 minutes 10 seconds

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Ep 83, Emilia D'Anzica, Leveraging Emotional Intelligence as a CS Leader

Published: Aug. 27, 2020, 5 p.m.
Duration: 31 minutes 25 seconds

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Ep 82, Shari Srebnick, Building Account and Success Plans

Published: Aug. 14, 2020, 5:44 p.m.
Duration: 49 minutes 45 seconds

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Ep 81, Keri Keeling, Managing Remote CSMs

Published: July 30, 2020, 5 p.m.
Duration: 40 minutes 40 seconds

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Ep 80, Andrew Cutler, The Challenges to Adding CS to a Mature Organization

Published: July 16, 2020, 5 p.m.
Duration: 28 minutes 5 seconds

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Ep 79, Kris Morrison, Customer Success in a Time of Crisis

Published: June 18, 2020, 5:15 p.m.
Duration: 38 minutes 58 seconds

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Ep 78, Chitra Madhwacharyula, Consulting Mindset in Customer Success

Published: June 4, 2020, 6:08 p.m.
Duration: 33 minutes 31 seconds

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Ep 77, Gaines Murfee, Taking a Product Approach to Customer Success

Published: May 21, 2020, 5:41 p.m.
Duration: 44 minutes 23 seconds

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Ep 76, Clayton Moulynox, Building a Global CS Team

Published: May 7, 2020, 5:37 p.m.
Duration: 46 minutes 5 seconds

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Ep 75, Chris Hicken, Creating Actionable Churn Categories

Published: April 23, 2020, 6:08 p.m.
Duration: 45 minutes 48 seconds

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Ep 74, Maranda Dziekonski, Switching Industries & the Role of Domain Expertise

Published: April 9, 2020, 5:12 p.m.
Duration: 35 minutes 36 seconds

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Ep 73, Cairo Amani, Promoting Your Career as a Woman in Customer Success

Published: March 26, 2020, 4:27 p.m.
Duration: 28 minutes 47 seconds

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Ep 72, Megan Caldwell, Identifying and Focusing on your Most Important Customers

Published: March 19, 2020, 5:48 p.m.
Duration: 25 minutes 40 seconds

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Ep. 71 McKayl Bergman, Scaling Your CS Program with NO Resources

Published: March 5, 2020, 8:55 p.m.
Duration: 26 minutes 31 seconds

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Ep 70, Mike Sasaki & Marisa Carter, ABM and Customer Success: Driving Customer Revenue Growth

Published: Feb. 20, 2020, 7:27 p.m.
Duration: 35 minutes 22 seconds

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Ep 69, Jennifer Griffin, Shifting to a Proactive Approach to Customer Success

Published: Feb. 6, 2020, 6:49 p.m.
Duration: 38 minutes 38 seconds

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Ep 68, Mona Yoast, Building a High Performance CS Team

Published: Jan. 23, 2020, 7:41 p.m.
Duration: 34 minutes 24 seconds

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Ep 67, Paul Piazza, Customer Feedback

Published: Jan. 9, 2020, 7:09 p.m.
Duration: 33 minutes 11 seconds

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Ep 66, Lauren Costella Podcast, Lessons from Sports for Customer Success

Published: Dec. 19, 2019, 7 p.m.
Duration: 53 minutes 25 seconds

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Ep 65, Jason Whitman, Scaling a CS Team

Published: Dec. 5, 2019, 10:43 p.m.
Duration: 30 minutes 22 seconds

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Ep 64, Neelu Shaikh, Scaling a CS Team

Published: Nov. 14, 2019, 7:24 p.m.
Duration: 45 minutes 32 seconds

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Ep 63, Megan Macaluso, Onboarding Tech Touch vs. Human Touch

Published: Oct. 17, 2019, 6:15 p.m.
Duration: 43 minutes 35 seconds

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Ep 62, Kristen Hayer & Bill Cushard, LIVE Podcast

Published: Oct. 3, 2019, 7:09 p.m.
Duration: 38 minutes 58 seconds

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Ep 61, Lynn Tsoflias, Creating a Digital CS Program

Published: Sept. 19, 2019, 7:21 p.m.
Duration: 41 minutes 36 seconds

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Strikedeck Radio & Helping Sells Radio BONUS Episode!

Published: Sept. 16, 2019, 8 a.m.
Duration: 3 minutes 12 seconds

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Ep 60, Ruicong Yan, Product Operations - Connecting CS & Product

Published: Sept. 4, 2019, 6:42 p.m.
Duration: 26 minutes 20 seconds

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Ep 59, Barry Kelly, Ingredients of a Successful Customer Education Program

Published: Aug. 22, 2019, 3:31 p.m.
Duration: 44 minutes 14 seconds

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Ep 58, Karen Rhorer, KPIs and Insights for Customer Success

Published: Aug. 8, 2019, 7:52 p.m.
Duration: 34 minutes 11 seconds

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Ep 57, Mark Freeman, Career Development in Customer Success

Published: July 26, 2019, 4:12 p.m.
Duration: 39 minutes 43 seconds

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Ep 56, Rona Yang, Getting Started in CS Operations

Published: July 11, 2019, 4 p.m.
Duration: 27 minutes 37 seconds

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Ep 55 - Irene Lefton, Gender Diversity in Customer Success

Published: June 28, 2019, 7:29 p.m.
Duration: 39 minutes 5 seconds

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Ep 54 - Andreas Knoefel, CS Management Consultant & Inventor of CSPI

Published: May 17, 2019, 6:09 p.m.
Duration: 30 minutes 5 seconds

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Ep 53 - Jim Johnson, Director of Customer Success at Corcentric

Published: May 2, 2019, 8 a.m.
Duration: 26 minutes 37 seconds

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Ep 52 - Evan Rich, Director of Customer Success at NS1

Published: April 18, 2019, 10 a.m.
Duration: 36 minutes

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Ep 51 - Courteney McDonnell, Director of Customer Success at Measurabl

Published: April 4, 2019, 10:30 a.m.
Duration: 24 minutes 6 seconds

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Ep 50 - John Laino, VP of Customer Success at ServiceTitan

Published: March 21, 2019, 6:12 p.m.
Duration: 29 minutes 15 seconds

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Ep 49 - Tim McDonough, Director of Client Success at Finalsite

Published: March 7, 2019, 11 a.m.
Duration: 26 minutes 25 seconds

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Ep 48 - Shaun VanWeelden, Senior Manager - Success Engineering

Published: Feb. 21, 2019, 11 a.m.
Duration: 26 minutes 42 seconds

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Ep 47 - Bill Cushard, Director of Marketing at ServiceRocket

Published: Feb. 7, 2019, 7:53 p.m.
Duration: 38 minutes 39 seconds

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Ep 46 - Mike Sasaki, Director of Customer Success at Mitek Systems

Published: Jan. 25, 2019, 10:15 p.m.
Duration: 41 minutes 16 seconds

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Ep 45 - Chad Horenfeldt, VP of Customer Success at Updater

Published: Jan. 10, 2019, 11 a.m.
Duration: 34 minutes 25 seconds

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Ep 44 - Arjun Devgan, VP of Global Customer Success at Percolate

Published: Dec. 27, 2018, 11 a.m.
Duration: 33 minutes 35 seconds

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Ep 43 - Lindsey Kapsa, Director of CS at Schoology

Published: Dec. 13, 2018, 11 a.m.
Duration: 31 minutes 2 seconds

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Ep 42 - Lauren Costella, VP of Customer Success at Medrio

Published: Nov. 29, 2018, 11 a.m.
Duration: 38 minutes 24 seconds

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Ep 41 - Ed Powers, VP of Client Success at InteliSecure

Published: Nov. 15, 2018, 11 a.m.
Duration: 32 minutes 10 seconds

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Ep 40 - Donna Weber, Principal at Springboard Solutions

Published: Nov. 1, 2018, 10 a.m.
Duration: 30 minutes 21 seconds

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Ep 39 - Andrea Spillman-Gajek, Former Senior VP of Operations & Customer Success at Captricity

Published: Oct. 18, 2018, 10 a.m.
Duration: 40 minutes 48 seconds

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Ep 38 - Chad Horenfeldt, VP of Client Success at Updater

Published: Oct. 4, 2018, 10 a.m.
Duration: 38 minutes 54 seconds

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Ep 37 - Ari Hoffman, Success Fanatic at MindTouch

Published: Sept. 20, 2018, 10 a.m.
Duration: 54 minutes 3 seconds

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Ep 36 - Vitor Lopes, Former Head of Customer Success at EMnify

Published: Sept. 6, 2018, 10 a.m.
Duration: 26 minutes 9 seconds

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Ep 35 - Anne Liiri, Customer Success Director at Vainu

Published: Aug. 23, 2018, 10 a.m.
Duration: 34 minutes 41 seconds

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Ep 34 - Kim Oslob, Former VP of Global Customer Success at Whisbi

Published: Aug. 9, 2018, 10 a.m.
Duration: 34 minutes 53 seconds

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Ep 33 - Suraj Mohandas, VP of Customer Success at Spear Education

Published: July 26, 2018, 10 a.m.
Duration: 42 minutes 35 seconds

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Ep 32 - Antoine Valentone, VP of Customer Success at Teamable

Published: July 12, 2018, 3:20 p.m.
Duration: 37 minutes 25 seconds

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Ep 31 - Damien Howley, VP of Client Success at Passport

Published: June 29, 2018, 2:10 p.m.
Duration: 49 minutes 39 seconds

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Ep 30 - Megan Dilley, Head of CS at Chewse

Published: June 12, 2018, 10:25 p.m.
Duration: 36 minutes 35 seconds

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Ep 29 - Shane Metcalf, Co-Founder & VP of Customer Success at 15Five

Published: May 18, 2018, 12:09 a.m.
Duration: 53 minutes 41 seconds

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Ep 28 - Joanel Bernardo, Director of Customer Success at Concord Worldwide

Published: May 4, 2018, 12:11 a.m.
Duration: 35 minutes 51 seconds

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Ep 27 - Maheen Memon, Director of CS at Nulogy

Published: April 20, 2018, 9:40 p.m.
Duration: 28 minutes 22 seconds

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Ep 26 - Manoj Jonna, VP of Customer Success at YayPay

Published: April 6, 2018, 9:36 p.m.
Duration: 38 minutes 16 seconds

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Ep 25 - Loni Spratt Brown, Head of CS at Entelo

Published: March 23, 2018, 1:43 a.m.
Duration: 47 minutes 19 seconds

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Ep 24 - Pallavi Gadepalli, Director of Customer Experience at Druva

Published: March 9, 2018, 9:54 p.m.
Duration: 34 minutes 42 seconds

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Ep 23 - Angie Im, Director of Customer Success at Lumiata

Published: Feb. 22, 2018, 11:09 p.m.
Duration: 25 minutes 23 seconds

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Ep 22 - Michael Fulvio, Director of CS at SeamlessDocs

Published: Feb. 8, 2018, 8:57 p.m.
Duration: 28 minutes 57 seconds

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Ep 21 - Benjamin Timmons, Director of CS at Singular.net

Published: Jan. 25, 2018, 9:36 p.m.
Duration: 38 minutes 35 seconds

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Ep 20 - Jim Kalbach, Head of Customer Success at MURAL

Published: Jan. 10, 2018, 7:48 p.m.
Duration: 35 minutes 56 seconds

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Ep 19 - Evan Addams, National Sales and Partnership Lead at NoWait(Yelp)

Published: Nov. 21, 2017, 7:55 p.m.
Duration: 43 minutes 19 seconds

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Ep 18 - Cam Williams, Head of CS at Healthify

Published: Nov. 21, 2017, 7:46 p.m.
Duration: 24 minutes 9 seconds

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Ep 17 - Michael Connery, Director of Customer Success at BetterCloud

Published: Nov. 3, 2017, 10:45 p.m.
Duration: 28 minutes 18 seconds

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Ep 16 - Boaz Maor, VP of Customer Success at OpenGov

Published: Oct. 18, 2017, 10:45 p.m.
Duration: 27 minutes 25 seconds

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Ep 15 - Matt Edwards, VP of Customer Success At Alation

Published: Sept. 28, 2017, 4:15 a.m.
Duration: 24 minutes 46 seconds

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Ep 14 - Thomas Enochs, VP of Customer Success at Heptio

Published: Sept. 14, 2017, 8:55 p.m.
Duration: 50 minutes 24 seconds

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Ep 13 - David Verhaag, VP of Client Experience at Degreed

Published: Aug. 31, 2017, 6:42 p.m.
Duration: 39 minutes 21 seconds

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Ep 12 - Irene Lefton, VP of Customer Success at Medigram

Published: Aug. 18, 2017, 9:24 p.m.
Duration: 47 minutes

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Ep 11 - Steve Schwartz, Sr. Director of CS at FreeWire Technologies

Published: Aug. 3, 2017, 7:39 p.m.
Duration: 35 minutes 25 seconds

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Ep 10 - Kristen Hayer with a Summer Update

Published: July 10, 2017, 10:15 p.m.
Duration: 1 minute 20 seconds

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Ep 9 - Tom Lipscomb, VP of Customer Success at Datanyze

Published: May 19, 2017, 7:32 p.m.
Duration: 42 minutes 48 seconds

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Ep 8 - Lauren Costella, VP of CS at Medrio

Published: April 26, 2017, 7:25 p.m.
Duration: 40 minutes 21 seconds

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Ep 7 - Loni Sprat, Director of CS at Entelo

Published: March 27, 2017, 10:26 p.m.
Duration: 44 minutes 45 seconds

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Ep 6 - Mark Pecoraro, CS Executive - Part 2

Published: March 9, 2017, 8:04 p.m.
Duration: 30 minutes 31 seconds

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Ep 5 - Mark Pecoraro, CS Executive

Published: Feb. 10, 2017, 11:53 p.m.
Duration: 44 minutes 7 seconds

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Ep 4 - Doug Whitmire, Director of Sales & Customer Success at CoStar Group

Published: Jan. 30, 2017, 8:57 p.m.
Duration: 32 minutes 59 seconds

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Ep 3 - Carey Wong, Director of CS at LearnUp

Published: Dec. 23, 2016, 6:43 a.m.
Duration: 40 minutes 56 seconds

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Ep 2 - Jack Phillips & Victorina McAdam from PresenceLearning

Published: Dec. 6, 2016, 11:08 p.m.
Duration: 23 minutes 40 seconds

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Ep 1 - Kim Oslob, VP of CS at Whisbi

Published: Nov. 17, 2016, 1 a.m.
Duration: 23 minutes 28 seconds

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