Ep 104, Chad Horenfeldt, Motivational Interviewing in Customer Success

Published: Sept. 2, 2021, 4 p.m.

b'Join Kristen Hayer in conversation with Chad Horenfeldt, Director, Customer Success for Kustomer. He has recently adopted a change management tool called Motivational Interviewing. We\\u2019ll be talking about this approach, how Chad is using it on his team, and\\nthe results he is seeing.'