Podcasts Technology Sit Down Startup Talkdesk & Cleverly Co-Founder: Cristina Fonseca - Product obsessed, 5-min rule & not being distracted by competition

Talkdesk & Cleverly Co-Founder: Cristina Fonseca - Product obsessed, 5-min rule & not being distracted by competition

Published: Feb. 15, 2023, 9:20 p.m.

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Cristina Fonseca, our very own VP of Product, knows a thing or two about being a founder. She has set up two companies specializing in CX: Talkdesk, back in 2011 (right after college!), which went on to raise over 250M USD; and Cleverly in 2017, now acquired by Zendesk.\\xa0

In this one-to-one with Adam, she shares her experience:\\xa0

  • Build trust. Stay present and proactively communicate with your customers.\\xa0

  • Be aware of the market. If there is more than one company offering the same product, that means the demand is there.

  • Share your knowledge. Make sure your team is aware of what the goal and product are, and use disagreements as an opportunity to reach compromises.
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