b"Scott Wilder joins Peers Over Beers again and guess what, he has a new job. We talk about that on Peers Over Beers. We talk a lot about how \\n- To engage your customers quickly\\n- Putting the customer first vs customers out\\n- Have Shared Metrics about your customer so that you are not pulled by different metrics\\n- Getting leadership to buy into the share metrics - Engagement is coming from a lot of areas and defining differently. Let's share it and get on the same page \\n- Don't boil the ocean at once"