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b'We all know to be successful, you have to have the right mindset but how do you get there? I\\u2019ll give you tips you can use.

The past number of years has been an interesting study of hospitality property owners in ways of thinking. Many have had a negative mindset due to the dramatic change in the economy and the hospitality property service culture.

So, let\'s look at the downturn of the economy has an example of how we can change our mindset and that of our employees.

After the economy started to fall more than a few hospitality properties failed because they did not keep up with the changes. Low occupancy rates caused belt-tightening to save money and often one of the first effects was employee cutbacks.

This was understandable, but quite often the staff that remained had to take on added duties, sometimes duties they were unprepared for.

I had seen in many cases, were hotel management did not take the time to retrain the remaining staff. This caused a great deal of stress.

When your staff are not properly trained, overworked and stressed, it does not take long for your services to slide.

When employees have extra duties and little time, the idea of taking additional time to train does not seem feasible but any property wishing to remain competitive and successful has to make training a top priority.

The clientele numbers you are attracting might not be as high as you want or need, but the guests who do you utilize your property, expect good service. This is where management has to take the time to re-interview the staff and determine their strengths and weaknesses.

In times of economic slowdowns, you might have seen your staff taking on duties they had done when they first started. Making this kind of change without proper communication could lead to disgruntled employees. This is where it is very important to hold a staff meeting and explain the situation.

You explain that times are tough but your goal is to keep your property open and the remaining staff employed.

Most often, employees will be happy they still have a job.

It is at this time you have to enforce the importance of teamwork and I don\'t just mean the front line employees.

It means everybody from the owner down.


How will this work? Continue reading and I will tell you...


\\u21d2 TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY CONSULTING:
http://keystonehospitalitydevelopment.com/your-right-employee-strategy-mindset-ep-208

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