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b'Operation manuals are worth their weight in gold. I\\u2019ll tell you why designing your own has to be a priority.

In this episode, I am going to be taking a closer look at your operations manual.

In the last episode, I looked at who you were and what job descriptions were needed to operate your hospitality property. I also talked about assigning the right people for each job, determine the specific tasks for each job and what is required to complete each task. This was to be done in an easy to follow, step-by-step checklist form.

When all the checklists are completed and compiled you have a working "Operations Manual".

I would now like to dive into the actual operations manual itself, what is it going to look like, and how it is going to be used.

When opening up your completed operations manual, you should have nothing but a series of checklists and the checklists should be easy to find.

To do this you divide your checklists into categories and each category assigned a colour.

For example,
\\u2022 Housekeeping-blue
\\u2022 Customer service-red
\\u2022 Breakfasts-green
\\u2022 Accounting-yellow
\\u2022 Maintenance- orange
\\u2022 And on, and on, you get the idea.

Each checklist details the specific steps each housekeeper, front-desk agent, maintenance person, accountant etc, must take to do their job.

The checklists have to be very specific, with step-by-step instructions of what to do and in what order.


For example, continue reading for a closer look at housekeeping and more...

\\u21d2 TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY CONSULTING:
https://keystonehospitalitydevelopment.com/KHDC196

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A Division of Keystone Hospitality Development Consulting'