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b'Housekeeping will change post COVID-19, and the housekeeping department will be front & centre of the new normal hospitality property experience.

Let me explain what I mean.

Housekeeping Will Change Post Covid-19 Introduction

Travellers are going to be choosing hospitality property\\u2019s that can give them peace of mind by guaranteeing their safety through increased cleanliness procedures.

Exactly how these changes will transpire is the debate. Will properties choose to offer a housekeeping opt-out option thereby cutting costs or go full service to maintain strict cleanliness brand standards?

On the one hand, a freshly cleaned guest room each and every day has been for decades, a core service for traditional hotels, resorts and bed and breakfast. It has also been a strong persuader for guests, especially at the luxury end where housekeeping becomes a product differentiator in its own right.

There is no doubt guests appreciate the housekeeping service as part of a wholly satisfying experience because it is better than what most of them get at home. Certainly, old school hoteliers would argue that a hospitality property isn\\u2019t a hospitality property without daily housekeeping.

On the other hand, many guests don\\u2019t like to have anyone enter their rooms during their stays for a variety of reasons. Some traveller\\u2019s rarely use their room, thereby seeing no need for this service. Others may be influenced by companies such as Airbnb that do not regularly provide daily cleaning.

Were many brand properties are considering going for the opt-out option, I believe that housekeeping is now, more than ever, going to play an essential role to help draw in guests. However, I can see a scenario where housekeeping opt-out becomes more common at economy and midscale properties, both as a method to cut costs and to meet a growing demand for \\u2018contactless travel\\u2019.


Continue reading or watching and I\\u2019ll go a little further into the future of hospitality property\\u2019s room cleanliness...

\\u21d2 TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/no-question-housekeeping-will-change-post-covid-19-253

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