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b'You want to have an operations manual for your property but how do you know it\\u2019s worth the time putting together. I will show you how to make sure it works.

In the last couple of episodes, I looked at why and how to prepare your operations manual.

I looked at the framework or the structure, and in the last episode, I gave you examples of the types of forms you should include.

I understand, to some of you, the list might have seemed extreme, but I am serious when I say, you have to have documentation for everything.

Okay, you\'ve got your organizational structure in place, everybody knows their responsibilities, their duties and how to perform them step-by-step.

Now, you have to ask yourself "When it is complete, will it work?"


To know this you have to ask yourself another question

"Will the concept, my operations manual be saleable?" And then you have to ask "Will I be able to clone it? And if so will it provide good returns?"

Yes, I want you to look at your business as a product and this is a product you want to sell.

No, I\'m not telling you-you have to go out and sell your property, but for you to know for sure that your operational procedure, your operations manual works, you have to put your head in a different mindset and look at your property as a product.

I want to force you to think that the business system you are creating is a business you\'re going to sell, and it would work once it was sold no matter who bought it.

I\'ve had many hospitality property owners tell me they have no idea how they would do this.

It could be difficult for some, and it may sound a little strange for a hospitality property owner that they have to start thinking of their property as a systems-dependent business, not a people-dependent business.

Your system, your operations, has to work flawlessly, even without you.

And yes, I\'ve heard.
"Work without me, I\'m the heart and soul of this business, it can\'t work without me."


Yes, I\'ve heard that more than once.

I know it\'s tough, but thinking like this will not work if you are actually trying to determine whether your system works.

Don\'t think of yourself as a boss of a hospitality property, but more like an engineer working on a pre-production prototype of a product you want mass-produce.

Continue reading and I\\u2019ll explain what I mean...

\\u21d2 TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY CONSULTING:
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