7 Ways to Improve Operations | Ep. #287

Published: April 7, 2022, 4 p.m.

b'If you have not done so yet, it is imperative that you are finding ways to improve your hospitality property\\u2019s operational performance.

Here are 7 ways to improve operations.

There is always room for improvement in various aspects of a business, whether it is making the right decisions, optimizing work processes, providing higher quality service, or aligning departments and objectives.

The key to providing exceptional customer service, and creating a successful hospitality property business, start with operations at the base. Especially now, as we are hopefully heading to post COVID-19, losing focus or neglecting operations is likely to cause major performance issues.

How does this work, in times when travel is not fully recovered, and staffing levels are not back at what they used to be? Regrettably, this is not the time to sit back and wait for better times - now is the time to take action and make your property stand out.

1. Prioritization

It is easy to get overwhelmed by the number of tasks and opportunities that are always at hand. For this reason, you need to set priorities.

Without establishing the right set of priorities you run the risk of overlooking more important responsibilities that can directly compromise the service quality of your property\\u2019s operations.

When looking at your to-do list, the first thing you should do is decide:

\\u201cWhat brings the most value to my guests?\\u201d

Then you can start establishing which processes and initiatives constitute building a great guest experience. This can be done on a case-per-case basis that is adaptable to your accommodate.

Continue watching or reading and I\\u2019ll share 6 more ways to improve operations\\u2026

\\u21d2 TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:

https://keystonehpd.com/how-to-use-digital-technology-and-stand-out-286

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