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b'If you want your guest to return, you are going to have to WOW them. I\\u2019m will show you how to do this with the perfect hospitality property room.

When things get back to some semblance of normal, whatever that may be, you are going to have to work extra hard to get back your customers.

In this episode, I\\u2019m going to take WOWing your guests to a new level. I\\u2019m going to share with you the things for me and my colleagues should be included in the perfect hospitality property room.

To begin with, there are a few things every hospitality property room should have as standard.

\\u2022Be clean

\\u2022A firm comfortable bed

\\u2022Clean linen

\\u2022A good, free, Wi-Fi Internet connection

\\u2022Personalized A/C and heating (That is easy to use)

\\u2022Running water

\\u2022Coffee maker (and supplies)

\\u2022Lots of Power outlets (Including next to the bed)

\\u2022Free Bottled Water - It is important to stay hydrated when travelling, and impossible to do without bottled water.

You might be thinking, \\u201cMany of these things go without saying\\u201d but often, this is not the case.

The following items are items that if you don\\u2019t have, you may want to consider.

Cleanliness and Hygiene

These will be major selling points. While guests have always trusted that hospitality properties will be clean, now they will want proof. For example, they will want to know that a property is meeting new safety protocols set in place by government or industry bodies.

It\\u2019s not enough to simply have health and safety measures in place. You need to make sure that potential guests know about them. Hospitality properties can make health and safety measures part of their marketing messaging.

Guests are also likely to prefer fewer person-to-person interactions. You can think about remote or self-check-in procedures, for example, room service packages rather than restaurant dining or an ability to change in-room cleaning frequency.


Blackout drapes

One thing I\\u2019m unwilling to compromise on in a guest room is blackout drapes.

This is important especially if you are catering to people who travel long distances or from different time zones. Even if you\\u2019re not travelling far, sleeping in a new place can throw a guest off, so having a dark, undisturbed place to sleep is a good way to make sure they get the rest they need.


Smart LED light bulbs

Smart LED light bulbs, bring smart lighting to the masses with an affordable bulb that\'s simple to set up and control and casts a very pleasant white light.


A proper desk

This is one of the first things I check for in a hospitality property room.
I write a lot when I travel and there are times I don\\u2019t feel like going out to eat so, having a desk to work on my laptop or to eat a bowl of soup should be an option. It doesn\\u2019t have to be fancy, but one where I could feel comfortable spending a few hours.


Universal charger

If you\\u2019re anything like me, you have probably left the charger or two at a property and did not realise it until your next check-in. There\\u2019s nothing worse than your phone dying and no way to top it off.


A decent luggage rack

As the years carry on, I have noticed my back really appreciates a decent luggage rack. The constant bending is not as much fun as it used to be in the past.

Another reason to invest in luggage racks is to give your guests peace of mind when it comes to little creatures crawling into their bags.


Abundant hangers

I pack light, but I still like to bring some nice things along with me and like to hang them up so they don\\u2019t get wrinkled. A good rule of thumb is six wooden hangers per guest, per room. User-friendly hangers, not the ones that are attached to the bar.

Most people are not going to steal your old hangers.

Continue reading and I\'ll give you 30 more ideas for the perfect hospitality property room...


\\u21d2 TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY CONSULTING:
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