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Join Jason Cass in the first Google+ Hangouts with the industry's marketing all-stars, Carrie Reynolds, Ryan Hanley and Steve Anderson.     Carrie Reynolds talks about branding and the importance of a story, Ryan Hanley talks about "audience," and Steve Anderson, the expert on mobile technology shares how texting can add another element of engagement to make the entire customer experience whole.   Gather the best practices in the industry and begin implementing these marketing programs into your own practices to optimize the customer experience in your agencies.