Podcasts Technology Support Ops Hangouts
Support Ops Hangouts

Support Ops Hangouts

30 episodes

A weekly podcast that helps you deliver a better support experience to your customers. This is where you'll learn to be a customer support pro.

Podcasts

#159 The Final (Ultimate) Episode

Published: Dec. 19, 2017, 1:44 p.m.
Duration: 31 minutes 15 seconds

Listed in: Technology

#158 Support in both Work and Life

Published: Dec. 12, 2017, 2:05 p.m.
Duration: 35 minutes 43 seconds

Listed in: Technology

#157 The Future of Customer Support

Published: Dec. 5, 2017, 2:12 p.m.
Duration: 43 minutes 59 seconds

Listed in: Technology

#156 A Career in Support

Published: Nov. 28, 2017, 1:29 p.m.
Duration: 40 minutes 31 seconds

Listed in: Technology

#155 Customer Success Dont Slap It On

Published: Nov. 14, 2017, 12:35 p.m.
Duration: 46 minutes 6 seconds

Listed in: Technology

#154 White Glove Onboarding

Published: Oct. 24, 2017, 1:11 p.m.
Duration: 32 minutes 2 seconds

Listed in: Technology

# 153 Back to School with Classes

Published: Oct. 17, 2017, 12:48 p.m.
Duration: 45 minutes 21 seconds

Listed in: Technology

#152 Ive Got to Onboard a Company?

Published: Oct. 10, 2017, 1:18 p.m.
Duration: 32 minutes 21 seconds

Listed in: Technology

#151 Youre an Onboarding Wizard

Published: Sept. 26, 2017, 1:19 p.m.
Duration: 51 minutes 50 seconds

Listed in: Technology

#150 Did You See Who Just Signed Up?

Published: Sept. 12, 2017, 1:15 p.m.
Duration: 40 minutes 20 seconds

Listed in: Technology

#149 Custom Onboarding Flows

Published: Aug. 29, 2017, 12:54 p.m.
Duration: 32 minutes 1 second

Listed in: Technology

#148 Personalized Messages to New Customers

Published: Aug. 22, 2017, 1:27 p.m.
Duration: 43 minutes 45 seconds

Listed in: Technology

#147 A Good Manager Gives Feedback Upward

Published: Aug. 15, 2017, 1:06 p.m.
Duration: 36 minutes 50 seconds

Listed in: Technology

#146 A Good Manager Actively Seeks Out Feedback

Published: Aug. 1, 2017, 1:56 p.m.
Duration: 35 minutes 50 seconds

Listed in: Technology

#145 A Good Manager Trains Their Replacement

Published: July 25, 2017, 12:57 p.m.
Duration: 33 minutes 49 seconds

Listed in: Technology

#144 A Good Manager Admits Their Mistakes

Published: July 18, 2017, 1:33 p.m.
Duration: 24 minutes 45 seconds

Listed in: Technology

#143 A Good Manager Helps Balance the Teams Work/Life Schedule

Published: June 27, 2017, 1:14 p.m.
Duration: 34 minutes 25 seconds

Listed in: Technology

#142 A Good Manager Creates Growth Paths

Published: May 23, 2017, 1:13 p.m.
Duration: 39 minutes 35 seconds

Listed in: Technology

#141- A Good Manager Knows the Teams Strengths

Published: May 9, 2017, 12:23 p.m.
Duration: 27 minutes 20 seconds

Listed in: Technology

#140 A Good Manager Will Keep Regular 1:1s

Published: May 2, 2017, 1:28 p.m.
Duration: 26 minutes 55 seconds

Listed in: Technology

#139 A Good Manager Will Care Personally

Published: April 18, 2017, 12:59 p.m.
Duration: 41 minutes 35 seconds

Listed in: Technology

#138 A Good Manager Will Listen

Published: April 11, 2017, 12:55 p.m.
Duration: 32 minutes 15 seconds

Listed in: Technology

#137 A Good Manager Will...

Published: March 28, 2017, 1:38 p.m.
Duration: 29 minutes 25 seconds

Listed in: Technology

#136 Preventing Burnout

Published: March 14, 2017, 12:58 p.m.
Duration: 38 minutes 10 seconds

Listed in: Technology

#135 The Business Value of Thank You

Published: March 7, 2017, 2:19 p.m.
Duration: 30 minutes 10 seconds

Listed in: Technology

#134 Your VIP Customers

Published: Feb. 14, 2017, 3:42 p.m.
Duration: 33 minutes 15 seconds

Listed in: Technology

#133 Protect Your Time

Published: Feb. 7, 2017, 1:51 p.m.
Duration: 33 minutes 50 seconds

Listed in: Technology

#132 Share Often

Published: Jan. 31, 2017, 2:23 p.m.
Duration: 27 minutes 10 seconds

Listed in: Technology

#131 Social Media Boundaries

Published: Jan. 24, 2017, 4:06 p.m.
Duration: 33 minutes 20 seconds

Listed in: Technology

#130 Live from SUPCONF NYC

Published: Jan. 17, 2017, 2:05 p.m.
Duration: 44 minutes 35 seconds

Listed in: Technology