Community Signal
Community Signal is a podcast for experienced online community professionals, including those working in audience engagement, association management, developer relations, moderation, trust and safety, and more. It's released every two weeks and hosted by industry veteran Patrick O’Keefe. This is a very community-focused program. There are plenty of social media and marketing podcasts out there. That’s not what this is. Social media is a set of tools. Community is a strategy you apply to those tools. Marketing brings new customers. Community helps you keep them.Breaking: Online Community Consultant Discovers Brand New Concept (Again!)
Published: July 24, 2023, 9:30 a.m.Duration: 39 minutes 6 seconds
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Kinks vs. Crimes and Gender-Inclusive Content Moderation at Grindr
Published: May 1, 2023, 9:30 a.m.Duration: 27 minutes 4 seconds
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Safeguarding a Diabetes Charity Community and Knowing if Youve Done the Right Thing
Published: March 27, 2023, 9:30 a.m.Duration: 30 minutes 52 seconds
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Empowering Employee Resource Group Leaders With Your Internal Community Platform
Published: Jan. 23, 2023, 10:30 a.m.Duration: 38 minutes 1 second
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The Chief Community Officer Hype Machine
Published: Jan. 9, 2023, 10:30 a.m.Duration: 46 minutes 8 seconds
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Elon Musks Quest to Make Twitter Worse
Published: Nov. 21, 2022, 4:49 p.m.Duration: 55 minutes 12 seconds
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When Community is on 3 Teams in 5 Years
Published: Oct. 24, 2022, 9:30 a.m.Duration: 32 minutes 35 seconds
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Why Community on the Product Team Works, From a Product Leaders Perspective
Published: Sept. 26, 2022, 9:30 a.m.Duration: 49 minutes 14 seconds
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Lessons in Building Safe, Inclusive, and Functional Spaces for LGBTQ+ Folks
Published: Aug. 29, 2022, 9:30 a.m.Duration: 39 minutes 49 seconds
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The Pros and Cons of Community Reporting to Product
Published: Aug. 15, 2022, 9:30 a.m.Duration: 33 minutes 9 seconds
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Bridging Continents and Countries in a Professional Association Community
Published: Aug. 1, 2022, 9:30 a.m.Duration: 25 minutes 19 seconds
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When Companies Sponsor Their Employees to Contribute to Open Source Software
Published: July 18, 2022, 9:30 a.m.Duration: 48 minutes 15 seconds
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The Disappearing News Media Comment Sections
Published: June 20, 2022, 9:30 a.m.Duration: 36 minutes 12 seconds
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The Community Management Jobs You Turn Down
Published: June 6, 2022, 9:30 a.m.Duration: 28 minutes 47 seconds
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Building Up Your Community Members, One Phone Call at a Time
Published: May 23, 2022, 9:30 a.m.Duration: 34 minutes 43 seconds
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Making Room for the Next Generation of Community Professionals
Published: April 4, 2022, 9:30 a.m.Duration: 55 minutes 17 seconds
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Deepfakes in Your Community are Inevitable
Published: March 21, 2022, 9:30 a.m.Duration: 48 minutes 55 seconds
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Providing a Safe and Functional Community for Cancer Survivors
Published: March 7, 2022, 10:30 a.m.Duration: 34 minutes 6 seconds
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Leveling Up Your Community Team With Specialized Roles
Published: Feb. 21, 2022, 10:30 a.m.Duration: 35 minutes 59 seconds
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Misuse of Community is Endemic in Web3
Published: Feb. 7, 2022, 10:30 a.m.Duration: 49 minutes 12 seconds
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Online Community Building Lessons From Collaborative Board Games
Published: Jan. 17, 2022, 10:30 a.m.Duration: 31 minutes 1 second
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The Elder Scrolls Online Community, and the Power of Guilds
Published: Jan. 3, 2022, 10:30 a.m.Duration: 37 minutes 50 seconds
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Bettering Health Outcomes Through Peer Support at Mayo Clinic
Published: Dec. 20, 2021, 10:30 a.m.Duration: 35 minutes 36 seconds
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Embodying Work-Life Balance as a Community Professional and Manager
Published: Dec. 6, 2021, 10:30 a.m.Duration: 34 minutes 45 seconds
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Are You Gardening, or Are You Managing Waste?
Published: Nov. 22, 2021, 10:30 a.m.Duration: 30 minutes 19 seconds
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Cohort-Based Online Communities: Exploitation or Real Connection?
Published: Nov. 1, 2021, 9:30 a.m.Duration: 57 minutes 1 second
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Building a Database of CSAM for AOL, One Image at a Time
Published: Oct. 18, 2021, 4:24 p.m.Duration: 57 minutes 52 seconds
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Shifting Revel, a Community for Women Over 40, from In-Person to Online Overnight
Published: Oct. 4, 2021, 9:30 a.m.Duration: 27 minutes 44 seconds
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How Telehealth Provides More Efficient Healthcare for Patients and Providers and the Role Online Communities Can Play
Published: Sept. 20, 2021, 9:30 a.m.Duration: 42 minutes 22 seconds
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While Making a Mixtape, Asher Roth Built an Online Community
Published: Sept. 6, 2021, 9:30 a.m.Duration: 40 minutes 3 seconds
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Heres How Anti-Vaxxers Are Spreading Misinformation Despite Your Best Moderation Efforts
Published: Aug. 23, 2021, 9:30 a.m.Duration: 33 minutes 43 seconds
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Fostering Resiliency for Community, Moderation, Trust, and Safety Pros
Published: Aug. 9, 2021, 9:30 a.m.Duration: 39 minutes 29 seconds
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What Makes an Online Community a Home?
Published: July 12, 2021, 9:30 a.m.Duration: 54 minutes 31 seconds
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Dismantling the Model Minority Myth and Fostering Safer Communities, One Conversation at a Time
Published: June 28, 2021, 9:30 a.m.Duration: 58 minutes 43 seconds
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Helping Online Community Members Experiencing a Mental Health Crisis
Published: June 14, 2021, 9:30 a.m.Duration: 32 minutes 20 seconds
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Whistleblower: Facebook is Allowing Dictators to Mislead Their Citizens
Published: May 31, 2021, 9:30 a.m.Duration: 38 minutes 58 seconds
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Why Its Harmful to Label Community and Community Pros as Underdogs
Published: May 17, 2021, 9:30 a.m.Duration: 33 minutes 41 seconds
Corrections
During the show, at the 5:35 mark, Patrick asks a question predicated on the Pragmatic Institute moving from charging an annual fee to charging a one-time fee. After release, Georgina clarified that the fee was no longer being charged at the time of recording. Membership in the community is simply bundled with courses.
Big Quotes
Designing a community management curriculum for undergrads (01:18):\\xa0\\u201cThink about the experience of what it\\u2019s like to be an undergraduate right now. Think about being a senior in college. \\u2026 How do you help them compete against the oxymoron of this is your first job, it\\u2019s entry-level, but we also expect you to have X number of years of experience? How do you use that course to make your students ready for the workforce and appealing to a hiring manager?\\u201d \\u2013Georgina Donahue
The importance of community during the pandemic (06:50): \\u201cWe made the decision [to drop our membership fee, and bundle community with the cost of our courses because] not only were people more in need of a space to be with their cohort, their fellow alumni, more than ever, but this was not the time to charge people for it. [The pandemic] was the time to really have their back, create a lifetime relationship, and make sure that we were creating the largest access possible and establishing a culture of trust, support, and dynamic lifetime learning.\\u201d \\u2013Georgina Donahue
Where do community underdog narratives come from? (14:31):\\xa0\\u201cI do think narratives [about community being the underdog] sometimes come from people who want to profit from us as community pros. Some resources that sell services to us have a vested interest in being holders of the answers.\\u201d \\u2013@patrickokeefe
Don\\u2019t sell yourself short by telling everyone that you\\u2019re an \\u201cunderdog\\u201d (18:09):\\xa0\\u201cIf you\\u2019ve got the opportunity to be the expert voice on community in an organization [where] they don\\u2019t really know that much about it, and you\\u2019re the one that gets to pave that new path, why would you poison your own well by telling a single soul that community\\u2019s an underdog? Or that community is often misunderstood or undervalued? Tell your own self-fulfilling prophecy and really, really lean hard on the strategic value at a leadership level.\\u201d \\u2013Georgina Donahue
The person leading the community team doesn\\u2019t need to be the one responsible for community tech (26:24):\\xa0\\u201cFrankly, I don\\u2019t want the person that is leading my community team to be the same person that is like, \\u2018I just completely overhauled and structured our community platform.\\u2019 Those are two different spaces, and if we don\\u2019t find a way to support the hands-on individual contributor expertise, we\\u2019re really going to lose out because we\\u2019re going to disincentivize anyone from developing that deep knowledge.\\u201d \\u2013Georgina Donahue
What could a community business analyst do? (28:33):\\xa0\\u201cI see a community business analyst as somebody that would be able to look at a bird\\u2019s-eye view [of the community] and be able to prioritize and say, what is serving us today? What could we remove off the [team\\u2019s] plate? What is the biggest add?\\u201d \\u2013Georgina Donahue
About Georgina Donahue
Georgina Donahue\\xa0is a strategic community leader with a knack for using community to amplify organizational objectives, an aptitude for internal evangelism, and a passion for deep community member engagement. She currently runs the\\xa0Pragmatic Alumni Community\\xa0a community of practice for product managers at\\xa0Pragmatic Institute\\xa0and spends a lot of time thinking about how businesses can deliver human authenticity to their customers online.
Related Links
- Sponsor:\\xa0Vanilla, a one-stop-shop for online community
- Georgina Donahue on LinkedIn
- Pragmatic Institute
- The Pragmatic Alumni Community
- UserOnboard
- Samuel Hulick\\xa0on\\xa0Community Signal
- Samuel\\u2019s\\xa0Super Mario\\xa0graphic
- Chris Brogan\\xa0on\\xa0Community Signal
Transcript
Your Thoughts
If you have any thoughts on this episode that you\\u2019d like to share, please leave me a comment,\\xa0send me an email\\xa0or a\\xa0tweet. If you enjoy the show, we would be so grateful if you spread the word and supported\\xa0Community Signal on Patreon.
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Lessons from Community Memory, the First Publicly Available Social Media System
Published: May 3, 2021, 9:30 a.m.Duration: 44 minutes 27 seconds
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Creator Tools Drive Community Interest and Revenue for Old Call of Duty Games
Published: April 19, 2021, 9:30 a.m.Duration: 47 minutes 22 seconds
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Building a Financially Self-Sustaining Community of Muslamic Makers
Published: April 5, 2021, 9:30 a.m.Duration: 33 minutes 52 seconds
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Holding Communities for Community Professionals to a Higher Standard
Published: March 15, 2021, 9:30 a.m.Duration: 42 minutes 23 seconds
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Facebooks Australian News Ban Will Lead to Even More Misinformation
Published: Feb. 22, 2021, 10:30 a.m.Duration: 44 minutes
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Traumatic Weather Events and Climate Change Denial at Weather Underground
Published: Feb. 8, 2021, 10:30 a.m.Duration: 32 minutes 57 seconds
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Rewarding the Local Guides That Make Google Maps More Useful
Published: Jan. 25, 2021, 10:30 a.m.Duration: 33 minutes 49 seconds
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Why Has Clubhouse Been Plagued by Trust and Safety Issues?
Published: Jan. 11, 2021, 10:30 a.m.Duration: 45 minutes 29 seconds
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Fostering Inclusivity for Neurodivergent Community Members and Colleagues
Published: Dec. 21, 2020, 10:30 a.m.Duration: 38 minutes 50 seconds
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Managing a Community of Safety Professionals During a Global Pandemic
Published: Dec. 7, 2020, 10:30 a.m.Duration: 40 minutes 35 seconds
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Can We Help These Experienced Community Pros Find Work?
Published: Nov. 23, 2020, 10:30 a.m.Duration: 36 minutes 32 seconds
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The Community That Teaches Languages and Powers Duolingo
Published: Nov. 9, 2020, 6:36 a.m.Duration: 44 minutes 7 seconds
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Dont Miss One-on-One Meetings With Your Team
Published: Oct. 26, 2020, 9:30 a.m.Duration: 35 minutes 8 seconds
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Section 230 and the Freedom to Remove Objectionable Content
Published: Oct. 12, 2020, 9:30 a.m.Duration: 35 minutes 18 seconds
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BlackPlanets Founder on Building Impactful Platforms and Communities
Published: Sept. 28, 2020, 9:30 a.m.Duration: 47 minutes 21 seconds
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Is Your Open Source Project Healthy?
Published: Sept. 14, 2020, 9:30 a.m.Duration: 37 minutes 49 seconds
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The Toll of Ageism and Abuse on Community Professionals
Published: Aug. 31, 2020, 9:30 a.m.Duration: 57 minutes 44 seconds
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Level Up Your Community with Amy Jo Kims Principles of Game Thinking
Published: Aug. 17, 2020, 9:30 a.m.Duration: 51 minutes 39 seconds
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Building Inclusive Communities, Workplaces, and an Inclusive Profession
Published: Aug. 3, 2020, 9:30 a.m.Duration: 1 hour 32 minutes 5 seconds
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The Most Accessible Deserted Island Conference Ever
Published: July 20, 2020, 9:30 a.m.Duration: 36 minutes 22 seconds
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Community Management Before Section 230, When You Had to Print Out Every Post
Published: July 6, 2020, 9:30 a.m.Duration: 47 minutes 51 seconds
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Facebook Promoted Divisive Content to Boost User Engagement
Published: June 22, 2020, 9:30 a.m.Duration: 31 minutes 51 seconds
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Trumps Executive Order is a Danger to Online Communities
Published: June 8, 2020, 9:30 a.m.Duration: 33 minutes 30 seconds
About Anette Beebe
Anette Beebe has worked in the legal field for over 21 years, spending close to eight years as in-house counsel, now general counsel for Xcentric Ventures, which operates one of the oldest consumer complaint forums,\\xa0RipoffReport.com. Anette formed a solo practice in late 2012 that caters primarily to businesses that operate online and individuals who have concerns about online content. In her spare time, she works to educate youth and adults about repercussions from internet use through public speaking and online courses through her company, Smarter Internet Use, and blogs about fighting fair on the internet.
In April of 2019, she was involved with efforts to maintain the Texas Citizens Participation Act, the Texas anti-SLAPP law, and had a hand in the redraft of the modified law. Anette is a member of the internet Lawyers Leadership Summit Group, a co-chair of the Digital Communications Committee within the\\xa0American Bar Association\\u2019s Forum on Communications Law, a member of the\\xa0First Amendment Coalition\\xa0and a member of the\\xa0International Association of Privacy Professionals.
Related Links
- Sponsor:\\xa0Vanilla, a one-stop shop for online community
- Twitter labels Trump tweets with a fact check for the first time
- Executive Order on Preventing Online Censorship
- Previous Community Signal episodes discussing Section 230:\\xa0perspectives from community pros and hosts,\\xa0Patrick and Scott Moore,\\xa0David Greene, and\\xa0Eric Goldman
- Anette Beebe
- Community Signal\\u2019s call out for questions for this episode
- Amanda Petersen\\u2019s response to the call out
- Eric Goldman, law professor at Santa Clara University and\\xa0previous guest on the show
- Eric Goldman\\u2019s deep dive into the executive order
- The text of Section 230
- Ravelry bans pro-Trump content
- Details about FOSTA-SESTA, legislation aimed at sex trafficking
- The first Trump tweet to receive Twitter\\u2019s fact-checking notice
- Tweet from Kevin Poulsen\\xa0about how Twitter wouldn\\u2019t be able to host Trump without Section 230
- Joe Biden\\xa0and\\xa0Trump\\xa0saying they want to revoke 230
- Breakdown of Herrick v. Grindr ruling
Transcript
Your Thoughts
If you have any thoughts on this episode that you\\u2019d like to share, please leave me a comment,\\xa0send me an email\\xa0or a\\xa0tweet. If you enjoy the show, we would be so grateful if you spread the word and supported\\xa0Community Signal on Patreon.
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How HER Puts Its LGBTQ+ Communitys Safety First
Published: May 18, 2020, 5:23 a.m.Duration: 37 minutes 40 seconds
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Building Community During a Pandemic at Pandora and SiriusXM
Published: May 4, 2020, 2:01 a.m.Duration: 38 minutes 34 seconds
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Community Programs for Brands, Ambassadors, and Your Team
Published: April 20, 2020, 9:30 a.m.Duration: 42 minutes 2 seconds
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Managing Communities of IT Pros and MMORPG Players
Published: April 6, 2020, 9:30 a.m.Duration: 44 minutes 34 seconds
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How Online Communities are Responding to Coronavirus COVID-19
Published: March 23, 2020, 9:30 a.m.Duration: 29 minutes 53 seconds
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When Your First Day as an Online Community Manager is Your First Day at a Computer
Published: March 9, 2020, 9:30 a.m.Duration: 57 minutes 57 seconds
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LEGO IDEAS and the Building Blocks of a Successful Crowdsourcing Community
Published: Feb. 24, 2020, 10:30 a.m.Duration: 40 minutes 26 seconds
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Going From Shapeways to Northwestern Mutual
Published: Feb. 10, 2020, 10:30 a.m.Duration: 25 minutes 8 seconds
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Applying Agile Product Management Principles to Community Management
Published: Jan. 27, 2020, 10:30 a.m.Duration: 32 minutes 23 seconds
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From Engineer to Community Manager to Engineer to Community Manager
Published: Jan. 13, 2020, 10:30 a.m.Duration: 52 minutes 3 seconds
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Threats to Section 230 Threaten the Very Existence of Our Communities
Published: Dec. 23, 2019, 10:30 a.m.Duration: 25 minutes 8 seconds
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Crisis Communications for Online Communities
Published: Dec. 9, 2019, 4:11 p.m.Duration: 42 minutes 55 seconds
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Moving a Community for Women Over 40 From Facebook Groups to a Paid Subscription App
Published: Nov. 25, 2019, 5:17 a.m.Duration: 35 minutes 25 seconds
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Don't Let "Scale" Get in the Way of Good Community Strategy
Published: Nov. 11, 2019, 10:30 a.m.Duration: 46 minutes 57 seconds
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Attention Verizon Media: Yahoo Groups Deserves Better
Published: Oct. 30, 2019, 10:23 p.m.Duration: 51 minutes 2 seconds
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How Community is Funding the Fourth Estate in South Africa
Published: Oct. 14, 2019, 9:30 a.m.Duration: 25 minutes 18 seconds
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The State of Community Management in Germany
Published: Sept. 29, 2019, 7:08 p.m.Duration: 24 minutes 49 seconds
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How Gaming Community Knowledge Translates to Other Industries
Published: Sept. 15, 2019, 10:21 p.m.Duration: 30 minutes 27 seconds
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Heather Champ and the Biggest Threats to Great Online Communities
Published: Aug. 5, 2019, 9:30 a.m.Duration: 1 hour 1 minute 20 seconds
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The Loot Chest That Launched a Career in Community Management
Published: June 17, 2019, 9:30 a.m.Duration: 45 minutes 28 seconds
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How Online Communities Can Disappear if Section 230 Gets Repealed
Published: May 20, 2019, 9:30 a.m.Duration: 38 minutes 44 seconds
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Join for the Code, Stay for the Community
Published: May 6, 2019, 9:30 a.m.Duration: 29 minutes 18 seconds
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Building and Nurturing Atlassians Community Leaders Program
Published: April 22, 2019, 9:30 a.m.Duration: 43 minutes 29 seconds
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How Front Porch Forum is Empowering the Citizens of Vermont
Published: April 8, 2019, 9:30 a.m.Duration: 39 minutes 31 seconds
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The Sunset of Google Plus Communities and the Sunrise of a National Geographic Society Community
Published: March 25, 2019, 9:30 a.m.Duration: 38 minutes 39 seconds
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Machine Learning by Communities, for Communities
Published: March 4, 2019, 10:30 a.m.Duration: 39 minutes 22 seconds
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Why Southwest Airlines Has an Online Forum
Published: Feb. 18, 2019, 12:27 a.m.Duration: 32 minutes 30 seconds
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The Role of Credibility in Community Management
Published: Feb. 4, 2019, 5:46 a.m.Duration: 45 minutes 25 seconds
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The Dark Side of Algorithms
Published: Jan. 21, 2019, 10:30 a.m.Duration: 48 minutes 36 seconds
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How Data and Teenagers Power the Future of Online Community
Published: Jan. 7, 2019, 5:04 a.m.Duration: 41 minutes 53 seconds
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Threats to Section 230 Should Unleash the Political Power of Community Professionals
Published: Dec. 17, 2018, 2:30 a.m.Duration: 39 minutes 11 seconds
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Retaining Talented Community Pros and What Makes a Great Boss? (3 Years of Community Signal)
Published: Dec. 3, 2018, 10:30 a.m.Duration: 45 minutes 30 seconds
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How The New York Times is Building Thoughtful Comment Sections in the Trump Era
Published: Nov. 19, 2018, 10:30 a.m.Duration: 49 minutes 15 seconds
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Build Something People Care Enough to Get Angry About
Published: Nov. 5, 2018, 10:30 a.m.Duration: 46 minutes 19 seconds
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How Spotifys Rock Star Program Empowers and Rewards Community Super Users
Published: Oct. 22, 2018, 9:30 a.m.Duration: 43 minutes 5 seconds
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News Membership as a Community Model
Published: Oct. 8, 2018, 9:30 a.m.Duration: 34 minutes 11 seconds
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The Community Manager You Think You Cant Afford
Published: Sept. 24, 2018, 9:30 a.m.Duration: 45 minutes 29 seconds
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A New York City Dive Bar in Online Community Form
Published: Sept. 10, 2018, 9:30 a.m.Duration: 34 minutes 45 seconds
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The State of Online Community as a Career
Published: Aug. 27, 2018, 9:30 a.m.Duration: 35 minutes 31 seconds
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The Struggle to Ban Alex Jones + Membership Models for News Organizations
Published: Aug. 13, 2018, 9:30 a.m.Duration: 49 minutes 39 seconds
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No Room for Holocaust Deniers
Published: July 30, 2018, 9:30 a.m.Duration: 30 minutes 3 seconds
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The Value of Developer Relations
Published: July 16, 2018, 9:30 a.m.Duration: 46 minutes 29 seconds
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Higher Education’s Troll Hunter
Published: July 2, 2018, 9:30 a.m.Duration: 41 minutes 20 seconds
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Community Management in France
Published: June 18, 2018, 5 p.m.Duration: 34 minutes 19 seconds
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Acing Your Next Community Job Search
Published: June 3, 2018, 8:25 p.m.Duration: 39 minutes 29 seconds
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Never Put All of Your Eggs in One Community Basket
Published: May 21, 2018, 9:30 a.m.Duration: 37 minutes 19 seconds
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When Community Managers and Middle Managers Join Forces
Published: May 7, 2018, 9:30 a.m.Duration: 40 minutes 41 seconds
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Snapchat Story-Sized Humanity
Published: April 23, 2018, 9:30 a.m.Duration: 40 minutes 27 seconds
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Building a Community That Won’t Cash Out
Published: April 9, 2018, 12:11 p.m.Duration: 40 minutes 22 seconds
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LEGO Wasn’t Always Open to Your Ideas
Published: March 26, 2018, 9:30 a.m.Duration: 48 minutes 44 seconds
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When the Secret Service Visits You Because of Your Community
Published: March 12, 2018, 5:30 p.m.Duration: 47 minutes 43 seconds
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He Hacked My Website
Published: Feb. 26, 2018, 6:25 p.m.Duration: 40 minutes 51 seconds
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Why Ubisoft Created a Community Content Team
Published: Feb. 12, 2018, 10:30 a.m.Duration: 30 minutes 56 seconds
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From Civil Engineer to Community Manager
Published: Jan. 29, 2018, 9:23 p.m.Duration: 33 minutes 25 seconds
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Ending the Millennial Conversation, Customer Experience Insurance and Other Short Stories
Published: Jan. 8, 2018, 10:30 a.m.Duration: 38 minutes 16 seconds
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The Making of Community Signal (Episode #100)
Published: Jan. 1, 2018, 10:30 a.m.Duration: 48 minutes 59 seconds
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90%+ of Members Felt Less Alone After Joining This Community
Published: Dec. 18, 2017, 10:30 a.m.Duration: 29 minutes 31 seconds
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Online Communities in the Post-Facebook Era
Published: Dec. 11, 2017, 10:30 a.m.Duration: 44 minutes 27 seconds
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How Community Platforms Address the Member Life Cycle
Published: Dec. 4, 2017, 10:30 a.m.Duration: 26 minutes 34 seconds
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Building Executive-to-Executive Online Communities
Published: Nov. 27, 2017, 10:30 a.m.Duration: 24 minutes 18 seconds
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A Forums-Focused Digital Agency
Published: Nov. 20, 2017, 10:30 a.m.Duration: 36 minutes 45 seconds
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Building a Community for People With Dementia
Published: Nov. 6, 2017, 10:30 a.m.Duration: 31 minutes 9 seconds
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Online Community for a Funeral Insurance Company
Published: Oct. 30, 2017, 9:30 a.m.Duration: 37 minutes 16 seconds
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Delphi Forums, the Enduring Legacy of an Online Pioneer
Published: Oct. 23, 2017, 9:30 a.m.Duration: 36 minutes 19 seconds
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The One Community Metric to Rule Them All
Published: Oct. 16, 2017, 9:30 a.m.Duration: 33 minutes 11 seconds
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When You Ask a Room Full of Senior Staff What Community Is
Published: Oct. 9, 2017, 9:30 a.m.Duration: 35 minutes 50 seconds
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Community Experience is Part of the Customer Experience
Published: Oct. 2, 2017, 9:30 a.m.Duration: 22 minutes 19 seconds
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The Cost of Being a Prominent Woman on Wikipedia - and Online
Published: Sept. 25, 2017, 9:30 a.m.Duration: 34 minutes 41 seconds
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The Ups and Downs of My Community Management Job Search
Published: Sept. 18, 2017, 9:30 a.m.Duration: 35 minutes 4 seconds
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Students Who Use the Community Pass More Exams - and Pay More Tuition
Published: Sept. 4, 2017, 9:30 a.m.Duration: 30 minutes 39 seconds
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Digital Community in the 1970s
Published: Aug. 28, 2017, 9:30 a.m.Duration: 36 minutes 42 seconds
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The Election Year That Never Ended
Published: Aug. 21, 2017, 9:30 a.m.Duration: 47 minutes 43 seconds
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The Broken Windows Theory
Published: Aug. 14, 2017, 9:30 a.m.Duration: 37 minutes 41 seconds
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How a Strict Paywall Affects Community at the Financial Times
Published: Aug. 7, 2017, 3:13 a.m.Duration: 28 minutes 9 seconds
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Keeping Open Source Software Developers Connected to Users
Published: July 31, 2017, 9:30 a.m.Duration: 33 minutes 45 seconds
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National Geographic Turns to Online Community to Find Amazing Photos
Published: July 24, 2017, 9:30 a.m.Duration: 30 minutes 51 seconds
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Photobucket Just Damaged Millions (Billions?) of Posts in Online Communities
Published: July 17, 2017, 9:30 a.m.Duration: 37 minutes 18 seconds
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Facebook Doesn't Protect Black Children, But They Did Add "Community" to Their Mission Statement, So…
Published: July 10, 2017, 9:30 a.m.Duration: 36 minutes 41 seconds
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Why You Should Befriend Your Competitors
Published: July 3, 2017, 9:30 a.m.Duration: 44 minutes 40 seconds
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Threats to Civil Discourse Online
Published: June 26, 2017, 9:30 a.m.Duration: 39 minutes 42 seconds
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Facebook's Wake-Up Call for Jive and Enterprise Social Networks
Published: June 19, 2017, 9:30 a.m.Duration: 39 minutes 21 seconds
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GoDaddy's Community Move
Published: June 12, 2017, 3:08 p.m.Duration: 30 minutes 57 seconds
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Are Associations Being Taken Advantage Of?
Published: June 5, 2017, 9:30 a.m.Duration: 41 minutes 2 seconds
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Fighting for Community Buy-In at The Economist
Published: May 29, 2017, 9:30 a.m.Duration: 32 minutes 7 seconds
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Cultural Anthropology and Online Communities
Published: May 22, 2017, 1:55 p.m.Duration: 32 minutes 41 seconds
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Moving the News Industry From Clickbait to Community
Published: May 15, 2017, 9:30 a.m.Duration: 39 minutes 24 seconds
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How to Transition a Community Team After You Acquire Their Company
Published: May 8, 2017, 9:30 a.m.Duration: 35 minutes 43 seconds
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Moderating Live Video
Published: May 1, 2017, 9:30 a.m.Duration: 36 minutes 47 seconds
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The ROI of an Anonymous, Nonprofit, Mental Health Community
Published: April 24, 2017, 9:30 a.m.Duration: 29 minutes 32 seconds
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Why Do People Love NASA?
Published: April 10, 2017, 6:54 p.m.Duration: 34 minutes 6 seconds
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Improv for Community Pros
Published: April 3, 2017, 9:30 a.m.Duration: 37 minutes 50 seconds
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Making Room for Newbs in Competitive Gaming
Published: March 27, 2017, 1:02 p.m.Duration: 37 minutes 44 seconds
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Closing Your Community Right
Published: March 20, 2017, 9:30 a.m.Duration: 52 minutes 44 seconds
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Managing a Cancer Community
Published: March 13, 2017, 9:30 a.m.Duration: 31 minutes 44 seconds
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Lessons From The WELL + Making a World Where the Sun Rises the Next Morning
Published: March 6, 2017, 10:30 a.m.Duration: 46 minutes 12 seconds
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Inspiring Awe in Your Community
Published: Feb. 27, 2017, 10:30 a.m.Duration: 33 minutes 23 seconds
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IMDb's Message Boards and Why Trolls Don't Force Communities to Close
Published: Feb. 20, 2017, 10:30 a.m.Duration: 51 minutes 45 seconds
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Bringing Community to the Executive Meetings
Published: Feb. 6, 2017, 4:02 p.m.Duration: 46 minutes 54 seconds
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How Engagement Editors Can Restore Trust in the Media
Published: Jan. 30, 2017, 7:48 p.m.Duration: 35 minutes 25 seconds
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The Creator of Community Manager Appreciation Day
Published: Jan. 23, 2017, 10:30 a.m.Duration: 25 minutes 39 seconds
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The (Experienced) Community Manager Job Hunt
Published: Jan. 16, 2017, 10:30 a.m.Duration: 34 minutes 58 seconds
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Requiring Real Names
Published: Jan. 9, 2017, 10:30 a.m.Duration: 34 minutes 23 seconds
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The Career Ceiling in Online Community Management
Published: Jan. 2, 2017, 10:30 a.m.Duration: 38 minutes 49 seconds
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Why (Some) Associations Struggle with Online Communities
Published: Dec. 26, 2016, 10:30 a.m.Duration: 31 minutes 14 seconds
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Working with Law Enforcement
Published: Dec. 12, 2016, 10:30 a.m.Duration: 22 minutes 17 seconds
Listed in: Business