Not every segment we record on Community Signal makes it into the final episode. One of the perks of being a supporter of the show on Patreon is being among the first to hear bonus clips and cut for time extras.
That’s what this episode consists of: A group of clips that were released to Patreon supporters between June and July of 2017 and have only been heard by them – until now. With new insights from past guests Maggie McGary, Christopher Carfi, Kim England, Tracey Todd, Bob Hubbard, Scott Moore and Venessa Paech, this edition of the show is like a collection of short stories for community professionals, including:
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“The lesson that I’ve learned, that I still have to remind myself of every day, is that patience is essential. [Community] makes perfect sense to you, from the community manager point of view, because you understand it and can clearly see the value… [but put] yourself in their shoes and understand that change is scary, doing things differently is scary, extra work is scary. Put the brakes on yourself … and just really try to see it from the point of view of somebody who may not understand what community is.” -@maggielmcg
“This idea that we have millennials and other labels for people in the workplace is actually really divisive, and I don’t think it’s helping when we start to think about how you engage employees. I really like to think about engaging employees based on their needs, their wants, and what they can get out of it and what’s in it for me. I think that kind of millennial discussion is really unhelpful, and it’s something that I have a serious bee in my bonnet about.” -@sociuscommunity
“You have immense power in your hands if you’re in charge of any community. If you’re building a community, you’re at the very start of your journey. If you are in charge of any large following … you’ve taken over the role of media provider. Your followers are going to look to you as a content provider whether your ambition is sports, pop culture, politics. I say, for community builders, it’s really important that you recognize the responsibility of that role and that power and the impact of your post. [Do not] disregard the fact that there is immense power there, and a post could be literally life-changing, life-altering for any of your followers.” -@TraceyTodd
“I don’t know if it’s just because context is tricky to scale but context makes moderation easier and more efficient, I would argue. It might make it more challenging in a few areas, but without context, you can’t possibly do [moderation]. It does explain why when you see the outcome [of so many of Facebook’s moderation decisions], you’re left scratching your head because you feel the absence of context. Why A and not B? Why that and not that? Why the picture of the woman breastfeeding but not the porn stars? It just makes no sense.” -@venessapeach
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