Can We Help These Experienced Community Pros Find Work?
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In this episode of Community Signal, Patrick talks to four past guests of the show,\\xa0Paula Rosenberg,\\xa0Tim Courtney,\\xa0Scott Moore, and\\xa0Daniel Marotta, who are all looking for new full-time career opportunities. We\\u2019re hoping that by tapping into the collective power of our listeners, we can help them find their next big thing.
We\\u2019ve never done this before, and here\\u2019s how you can help: First, we hope that you\\u2019ll take the time to hear their stories and the work that they\\u2019re proud to have been part of.
After doing so, if you know someone who has an opportunity that matches with their expertise, please connect with them through LinkedIn or reach out to us, and we\\u2019ll gladly make a connection. More than just links to job postings or job boards, we are trying to make direct, helpful connections to people who are hiring where one of these pros would be a great fit.
And even if you don\\u2019t know someone who is hiring, if you\\u2019re willing, we\\u2019d love for you to spread the word about this episode.\\xa0
With each guest, Patrick dives into the following three questions. Have you reflected on these points recently?
- How would you summarize your experience?
- What\\u2019s an accomplishment from your career that you\\u2019re really proud of?
- What type of job are you looking for, including title, level, department, industry? Where do you think you\\u2019ll be happiest?
Our Podcast is Made Possible By\\u2026
If you enjoy our show, please know that it\\u2019s only possible with the generous support of our sponsors:\\xa0Vanilla, a one-stop shop for online community and\\xa0Localist, plan, promote, and measure events for your community.
Big Quotes
On working across customer success, customer marketing, and community management (3:20):\\xa0\\u201c[Working on different teams that touch community and] trying these different areas out [has allowed me to] see where my passions and my niche really are. \\u2026 No matter what role [you have], you go on to understand each of those worlds and how those roles work because you\\u2019re going to need to collaborate with those different teams no matter what your lane is.\\u201d \\u2013@NYC_Paula
Creating experiences that reward users of all skill levels (11:25):\\xa0\\u201cFor every user, whether they succeed or not, we built a program [through LEGO IDEAS] that systematically treated everyone with respect and dignity, and also taught the organization how to systematically handle consumer feedback and consumer input, [in a way] that\\u2019s coming from a real place of passion.\\u201d \\u2013@timcourtney
Community management is above all else, about putting people first (18:23) \\u201cOf all the lessons I\\u2019ve learned, everything that I do, whether it\\u2019s community guidelines, whether it\\u2019s social design and technology, or whether it\\u2019s actually sitting down and talking with community members, it\\u2019s always about putting that group of people first.\\u201d \\u2013@scottmoore
Using data to explain the business impact of community (32:05): \\u201cWe found out that people in the [Penn Foster online] community are vested, and they want to do well. They were taking more exams. They weren\\u2019t defaulting on their tuition. They were actually paying more month-to-month on their tuition. We\\u2019re finding value for the customer, but we\\u2019re also solving a business goal, and that\\u2019s top line revenue.\\u201d \\u2013@MassMarotta
About Our Guests
Paula Rosenberg has worked in community management, customer success, community events, and customer marketing. Her former employers include Vimeo, VHX, Quirky, and POGO Events. She\\u2019s also been a contributor to the WeSupport newsletter\\xa0since 2016.
Tim Courtney\\xa0is a customer experience, crowdsourcing, and community leader who built the LEGO IDEAS crowdsourcing platform from pilot to over 1 million users.
Scott Moore\\xa0has over 25 years of experience helping organizations large and small build solid and successful, connected communities. This includes Digital Promise Global, Answers.com, Charles and Helen Schwab Foundation, Communities.com, and Fujitsu.
Daniel Marotta\\xa0is a community management veteran with over 12 years of experience. You can most often find him fine-tuning content and engagement strategies to continuously improve the customer experience. He previously worked at Penn Foster.
Related Links
- Sponsor:\\xa0Vanilla, a one-stop-shop for online community
- Sponsor:\\xa0Localist, plan, promote, and measure events for your community
- Paula Rosenberg on LinkedIn
- Paula Rosenberg\\u2019s\\xa0portfolio of published works
- Paula Rosenberg on Community Signal:\\xa0How to Transition a Community Team After You Acquire Their Company
- Tim Courtney on LinkedIn
- The\\xa0LEGO IDEAS\\xa0community
- Tim Courtney on Community Signal:\\xa0LEGO IDEAS and the Building Blocks of a Successful Crowdsourcing Community
- Scott Moore on LinkedIn
- Scott Moore on Twitter
- Scott Moore on Community Signal:\\xa0Threats to Section 230 Threaten the Very Existence of Our Communities,\\xa0Threats to Section 230 Should Unleash the Political Power of Community Professionals,\\xa0Facebook Doesn\\u2019t Protect Black Children, But They Did Add \\u201cCommunity\\u201d to Their Mission Statement, So\\u2026,\\xa0Ending the Millennial Conversation, Customer Experience Insurance and Other Short Stories,\\xa0Retaining Talented Community Pros and What Makes a Great Boss? (3 Years of Community Signal), and\\xa0Learning from Theme Park Design
- Daniel Marotta on LinkedIn
- Daniel Marotta on Community Signal:\\xa0Students Who Use the Community Pass More Exams \\u2013 and Pay More Tuition
Transcript
Your Thoughts
If you have any thoughts on this episode that you\\u2019d like to share, please leave me a comment,\\xa0send me an email\\xa0or a\\xa0tweet. If you enjoy the show, we would be so grateful if you spread the word and supported\\xa0Community Signal on Patreon.
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