Podcasts Business Community Signal Why Community on the Product Team Works, From a Product Leaders Perspective

Why Community on the Product Team Works, From a Product Leaders Perspective

Published: Sept. 26, 2022, 9:30 a.m.

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Recently, community pro Danielle Maveal joined Community Signal to discuss\\xa0her experiences reporting into the product organization at Burb. In this episode, we\\u2019re getting the opposite perspective from product leader\\xa0Gitesh Gohel.

Gitesh and Patrick worked together at CNN, where community reported into product. And while the product and community that they were building were short lived, they both speak highly of their time working together. Gitesh describes creating a team atmosphere where each individual\\u2019s expertise was respected and given room to ladder into organizational goals, giving each person the opportunity to see the impact of their work. Patrick shares how this fostered trust in processes and created great experiences for the community and the brand.

If you\\u2019re debating a community role that reports into product, this conversation will give you insight into how that can be productive when the team has a strong foundation.

Patrick and Gitesh also discuss:

  • Gitesh\\u2019s first experience managing community pros as a product leader
  • Why community pros should be excited about reporting into product
  • The successes and promise of CNN+\\u2019s Interview Club

Big Quotes

Making room for each individual\\u2019s expertise within your org (11:35):\\xa0\\u201cOne thing which is really important, especially when it comes to collaboration, trusting each other, and being able to lean in on the skill set or experience that everyone brings to the table to accomplish a shared vision, is being able to create space and autonomy for folks to be able to do their jobs. One thing that we did at CNN, specifically working on Interview Club, was create goals which your team had by itself, but also having those goals be integrated into the success of the product itself.\\u201d \\u2013@giteshg

The background of a product professional (12:54):\\xa0\\u201cMost people don\\u2019t train to be a product manager or to have an expertise in product development. \\u2026 Most of my training came through experience. It was being part of a team who was building a product and being able to play a small role in it, being able to see what really good successful products look like, being able to see what do really healthy relationships look like across cross-functional teams.\\u201d \\u2013@giteshg

Is product the right org for community? (25:42):\\xa0\\u201cWhen you make community part of product, [you\\u2019re saying] that your users are important, that the relationships that you develop with your users are important and positive, that you want to be able to not have a transactional relationship with your users, but actually one where you proactively engage, where you\\u2019re proactively identifying ways in which you have your users connected.\\u201d \\u2013@giteshg

Why should a community pro be excited about being part of the product org? (26:50):\\xa0\\u201c[When community sits within product], in a way, you\\u2019re closest to the decision maker, and I think that\\u2019s important. What you are able to do is influence product strategy and how you think about what you build and who you\\u2019re building for, and being able to bring the skills and expertise that you have directly into that conversation. [Product is] where you get to do the most fun stuff. It\\u2019s where you get to say and explore different ideas that you want to try. It\\u2019s a way in which you get the voice of the user closest to the way in which you think about what you end up doing.\\u201d \\u2013@giteshg

About Gitesh Gohel

Gitesh Gohel\\xa0has 14 years of experience as a product leader solving user problems in the startup, consumer, media, political, and civic tech space for organizations like CNN, Tumblr, Giphy, Facebook, Jumo, and Obama 08. He is currently the VP of product for\\xa0Narwhal.

Transcript

Your Thoughts

If you have any thoughts on this episode that you\\u2019d like to share, please leave me a comment,\\xa0send me an email\\xa0or a\\xa0tweet. If you enjoy the show, we would be so grateful if you spread the word and supported\\xa0Community Signal on Patreon.

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