Podcasts Business Community Signal Moving a Community for Women Over 40 From Facebook Groups to a Paid Subscription App

Moving a Community for Women Over 40 From Facebook Groups to a Paid Subscription App

Published: Nov. 25, 2019, 5:17 a.m.

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If you\\u2019ve ever Googled a medical condition or a new symptom that you\\u2019ve experienced you know that the search results leave much to be desired. When\\xa0Nina Lorez Collins\\xa0posted about symptoms of perimenopause on Facebook, she saw that many women in her network were looking for a space to talk about the same symptoms that she was experiencing. The conversation flourished into a Facebook group of over 30,000 women looking for answers and support through all stages of menopause and aging.

As the What Would Virginia Woolf Do? community (now\\xa0The Woolfer) continued to grow, it tested the limits of Facebook\\u2019s product and support and Nina found herself looking for alternatives. She faced the realization that she could not sustain the group as a free community. It needed dedicated resources and income to continue operating at the same level.\\xa0 If you\\u2019re looking to launch or move your community to a paid model or debating changing community platforms, Nina offers lots of suggestions on what to consider as you\\u2019re negotiating with new platforms and keeping your community in the loop.

Nina and Patrick discuss:

  • Recognizing the product limitations of community platforms, along with your community\\u2019s product must-haves
  • The emotional, financial, and product hurdles that come with moving from one platform to another
  • How Woolfers stepped up to help those that wanted to join the paid community but couldn\\u2019t afford it

Big Quotes

On feeling used by Facebook (3:44):\\xa0\\u201cAs we grew, [Facebook] would occasionally reach out to us [because] they were interested in featuring us in videos or they asked us if we wanted to join their subscription pilot when they started it. We had ended up saying no. Every time we tried to reach out to them with a question or for help with something, we wouldn\\u2019t hear from anyone. They would direct us to their big Facebook groups for people who are managing groups, but it was so impersonal, and I started to feel a little bit used. Here we were directing all this traffic and having all this intense engagement and we couldn\\u2019t really get an answer from anyone.\\u201d -Nina Lorez Collins

Facebook\\u2019s propensity to silently take features away (4:21):\\xa0\\u201c[With Facebook Groups], we would lose features. We had the topics feature for a long time, which we really loved and used and then it disappeared one day. Dozens of times, we wrote to Facebook and couldn\\u2019t figure out where it had gone and couldn\\u2019t get an answer. The lack of ability to communicate with these people who were essentially hosting us was impossible. \\u2026 It started to feel increasingly over time like there was so much we couldn\\u2019t control, and it didn\\u2019t make sense. I started to feel a little bit like we were slaving away for this machine that we couldn\\u2019t manage the way we wanted to.\\u201d -Nina Lorez Collins

The pros and cons of breaking away from Facebook (22:05):\\xa0\\u201cA friend said to me, \\u2018\\u2026 I\\u2019ve come to be addicted to Facebook. I\\u2019m not feeling addicted to the [new community] app, so I have to remember to check it.\\u2019 I thought that was interesting. On the one hand, we\\u2019re relieved that we\\u2019re breaking our addiction to Facebook, this thing that we resent. On the other hand, it is like second nature to all of us. I mean, they\\u2019ve made it very smooth. While our app has a lot of the same features, it\\u2019s different.\\u201d -Nina Lorez Collins

Thoughtful Woolfers addressed the barrier of joining a paid community (28:40): \\u201cWe were very concerned about people who might feel that the cost [of joining the paid community] was prohibitive, and we immediately had lots of Woolfers offering scholarships. We did create a way for members who wanted to sponsor people and for people who wanted to be sponsored. We\\u2019ve to date, I think, sponsored 280 women. [They] have gotten into the app for free through the generosity of other Woolfers, which is awesome.\\u201d -Nina Lorez Collins

About Nina Lorez Collins

Nina Lorez Collins\\xa0is the founder of\\xa0The Woolfer, a community for women over 40. The Woolfer started as a Facebook group called \\u201cWhat Would Virginia Woolf Do?\\u201d and has recently migrated to its own platform and app.

Nina has written a book,\\xa0What Would Virginia Woolf Do? And Other Questions I Ask Myself As I Attempt to Age Without Apology, which came out in April 2018. She\\u2019s a graduate of Barnard College, has a Masters degree from Columbia in the field of Narrative Medicine, and has a long professional background in book publishing, both as a literary scout and then as an agent. She has four nearly grown children and lives in Brooklyn.

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Transcript

Your Thoughts

If you have any thoughts on this episode that you\\u2019d like to share, please leave me a comment,\\xa0send me an email\\xa0or a\\xa0tweet. If you enjoy the show, we would be so grateful if you spread the word and supported\\xa0Community Signal on Patreon.

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