Podcasts Other You, Me, and Your Top Three Finding Your Catalyst (wsg Randy Urban)

Finding Your Catalyst (wsg Randy Urban)

Published: March 25, 2020, 9:06 p.m.

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During this episode, You, Me, and Your Top Three host and CGS Advisors CEO, Gregg Garrett, speaks with Randy Urban, Global CIO at Martin Brower. Randy is responsible for keeping quick service restaurants stocked and operating during this time of disruption. He speaks about trends in the global QSR industry and transformations that are taking place in his firm. And, of course, he speaks about his top three \\u2013 from his first boss who instilled customer centricity into his system, to a systems thinker who taught him to not accept mediocracy, to a modern-day transformation artist. And you have to hear what Randy has to say about the need to find your catalyst.

About Randy Urban

Randy Urban is a transformation leader that incorporates innovative leadership techniques to drive high performing teams and engaged team members. Randy is the Global CIO for Martin Brower. In his role, Randy leads the progressive adoption of information and digital technology to lead the rapid expansion of the QSR business capabilities and revenue growth. Prior to his role with Martin Brower, Randy spent time with Adient / Johnson Controls as a Vice President in the Digital Office. He has also worked at Delphi Automotive, Solutions Consulting Group, and the Dow Chemical Company.

Randy is a graduate of Central Michigan University and Kettering University.

Show Highlights

Segment 1: Overview

1:02\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 That pattern of resiliency that is emerging from COVID-19.

3:27\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 Can we return to the original? And should we?

5:18\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 Never waste a good crisis.

7:02\\xa0 \\xa0 \\xa0 \\xa0 Leading a\\xa0 global Quick Service Restaurant (QSR) provider.

8:58\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 Randy Urban \\u2013 a life of stability mixed with great opportunities.

Segment 2: The \\u201cTop Three\\u201d

13:08\\xa0\\xa0\\xa0\\xa0\\xa0 Randy\\u2019s \\u2018Top Three\\u2019: Ron (Rocky) Brock \\u2013 acute attention to detail & relentless focus on the customer.

17:44\\xa0\\xa0\\xa0\\xa0\\xa0 Randy\\u2019s \\u2018Top Three\\u2019: Doug Quada \\u2013 don\\u2019t accept mediocrity. Always consider the broader organizational requirements.

22:37\\xa0\\xa0\\xa0\\xa0\\xa0 Randy\\u2019s \\u2018Top Three\\u2019: Peter Diamandis \\u2013 there is a wealth of information that can influence your thinking and behavior if you seek them out.\\xa0 (Singularity University)

29:36\\xa0\\xa0\\xa0\\xa0\\xa0 Hints on leveraging the one-way relationship: Go out and talk to other people \\u2013 industry conferences, other professionals, etc.

Segment 3: Disruption & Transformation

31:52\\xa0\\xa0\\xa0\\xa0\\xa0 \\u201cYou have to still run your current business.\\u201d

34:52\\xa0\\xa0\\xa0\\xa0\\xa0 The requirements of digital transformation.

40:04\\xa0\\xa0\\xa0\\xa0\\xa0 The Quick Service Restaurant industry.

43:58\\xa0\\xa0\\xa0\\xa0\\xa0 The effects of \\u2018Fresh\\u2019 on QSR \\u2013 shortening the window of delivery.

46:52\\xa0\\xa0\\xa0\\xa0\\xa0 The impact of Autonomous\\xa0 and AI on the QSR industry.

50:10\\xa0\\xa0\\xa0\\xa0\\xa0 Hint for managing through transformation.

52:38\\xa0\\xa0\\xa0\\xa0\\xa0 The impact of the trend of personalization.

Segment 4: Leadership & Wrapping Up

54:30\\xa0\\xa0\\xa0\\xa0\\xa0 \\u201cThe essence of leadership in influence.\\u201d

55:46\\xa0\\xa0\\xa0\\xa0\\xa0 Thinking in terms of abundance versus scarcity.

59:48\\xa0\\xa0\\xa0\\xa0\\xa0 \\u201cI think to think of gratitude in leadership \\u2013 being thankful to the people around you and giving people compliments.\\u201d

1:01:45\\xa0 Keep in touch with Randy Urban, Martin Brower.

Additional Information

Contact Randy Urban:

Contact Gregg Garrett:

Contact CGS Advisors:

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