Podcasts Other You, Me, and Your Top Three Finding the Value (wsg Angie Tuglus)

Finding the Value (wsg Angie Tuglus)

Published: March 18, 2020, 10 a.m.

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During this episode, You, Me, and Your Top Three host and CGS Advisors CEO, Gregg Garrett, speaks with CGS Fellow and Former COO of Ally Financial, Angie Tuglus. Gregg begins the episode by speaking about the realities of dealing with the global health pandemic and financial meltdown that is disrupting our world. He then turns to Angie to discuss innovating, leading and transforming cultures. Angie shares her experience leading a portion of the transformation from GMAC to Ally and speaks about what it is like to move from the IT department to operations of a digital services firm. And, of course, Angie shares her top three \\u2013 from an early career leader, to a senior leader who helped her build her approach for transformation, to another great woman leader who, no matter what executive seat she is sitting in, does it her own way. And you have to hear what she has to say about \\u2018finding the value\\u2019.\\xa0

About Angie Tuglus

Angie Tuglus began her career in technology startups, building new businesses, and then later applied her passion for transformation in large corporations undergoing major change. At Ford Motor Company, she was hired into the IT Leadership Program, and delivered a variety of projects across global IT management, IT security and new product research. At GMAC, which transformed into Ally Financial, Tuglus became CIO of International Insurance and led a global cross-functional team to replace multiple legacy systems across 25 countries with a single new platform: a new core transactional system, financial system, data warehouse, and the complementary organizational changes to jobs and processes. She then became EVP of Product & Project Delivery and led the creation and launch of the flagship Ally Premier Protection product and customer experience, the division\\u2019s largest product line.

Following that success, she became COO for Ally Insurance, leading all core operational functions such as Contract Administration, Claims, Payments, Loss Control, and Collections.\\xa0 Upon inheriting a legacy culture that had not changed in decades, she drove a cultural transformation across the company, making Innovation the new normal and establishing new businesses such as Fixed Operations Consulting and Direct to Consumer.

Angie joined the CGS Fellows Network as an expert at successfully delivering large, cross-functional change initiatives, from concept creation through to delivery. She loves collaborating to find ways to transform businesses, to innovate, to change culture, and to deliver sustainable results. As both a business strategist and tech nerd, she also enjoys diving into technological and social changes that are at the point of real applicability to businesses and discussing how to build great leaders in an increasingly virtual, rapidly changing world.

Working with cutting edge digital companies, she keeps close to her entrepreneurial roots by advising startups such as TRED, a Seattle-based digital auto disrupter, and AQN Strategies, a boutique financial services consultancy with strong data expertise.\\xa0 She holds a BS in Materials Engineering from Northwestern University and an MBA from Duke University.

Show Highlights

Segment 1: Overview

1:15\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 The past week \\u2013 unlike anything else.

3:05\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 The leaders of the past don\\u2019t exist \\u2013 we must lean on each other for support.

4:52\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 The role of women during past pandemics \\u2013 The Spanish Flu of 1918.

8:37\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 There is opportunity in every disruption.

9:48\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 Angie Tuglus: CGS Fellow \\u2013 From tech startups to Fortune 500 IT & Transformative Operations. \\xa0\\xa0

Segment 2: The \\u201cTop Three\\u201d

16:00\\xa0\\xa0\\xa0\\xa0\\xa0 Angie\\u2019s \\u2018Top Three\\u2019: \\xa0Executive Mentor at Ford \\u2013 Build your empire...or don\\u2019t?

17:54\\xa0\\xa0\\xa0\\xa0\\xa0 \\u201cThere is always a way you can make something happen.\\u201d

20:14\\xa0\\xa0\\xa0\\xa0\\xa0 Angie\\u2019s \\u2018Top Three\\u2019: John Boris \\u2013 have a jovial attitude and being \\u2018in it\\u2019 together.

23:25\\xa0\\xa0\\xa0\\xa0\\xa0 Angie\\u2019s \\u2018Top Three\\u2019: Adriana Karaboutis \\u2013 the importance of being who you are.

25:00\\xa0\\xa0\\xa0\\xa0\\xa0 Fighting the corporate push to become someone different than who you are.

Segment 3: Disruption & Transformation

28:00\\xa0\\xa0\\xa0\\xa0\\xa0 \\u201cLet\\u2019s start with the fact. Companies have to change.\\u201d

30:22\\xa0\\xa0\\xa0\\xa0\\xa0 Customer Centricity \\u2013 analyze where you\\u2019re actually making the money and if that is going to change.

35:25\\xa0\\xa0\\xa0\\xa0\\xa0 \\u201cAre you brave enough to\\xa0 pull people together to look at the core of what you offer?\\u201d

38:05\\xa0\\xa0\\xa0\\xa0\\xa0 A transformation is all about the \\u2018people systems\\u2019.

41:38\\xa0\\xa0\\xa0\\xa0\\xa0 Own the Transformation: own what you are doing and own the future.

44:17\\xa0\\xa0\\xa0\\xa0\\xa0 Learning from a failed transformation.

Segment 4: Leadership & Wrapping Up

47:10\\xa0\\xa0\\xa0\\xa0\\xa0 Don\\u2019t fear \\u2018making the move\\u2019.

51:07\\xa0\\xa0\\xa0\\xa0\\xa0 It shouldn\\u2019t be about box checking at all \\u2013 it should be about what you want to achieve next.

52:40\\xa0\\xa0\\xa0\\xa0\\xa0 What is leadership? \\u201cGuiding people toward a common vision.\\u201d

53:44\\xa0\\xa0\\xa0\\xa0\\xa0 \\u201cEven if you can drive more value out of the technology, you will still treat it the same way.\\u201d

59:14\\xa0\\xa0\\xa0\\xa0\\xa0 Hint for leaders: Be open to the possible.

1:00:00\\xa0 Stay in touch with Angie via LinkedIn and her blog.

Additional Information

Contact Angie Tuglus:

Contact Gregg Garrett:

Contact CGS Advisors:

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