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b'Returning from Iraq after her time as a private military contractor and ending her career in the military, Neryl Joyce looked for a new career that would professionally challenge and motivate her like her previous roles. She made an unusual move and became an Operations Manager at the Christmas Island Detention Centre where she faced an intense couple of years.\\nIn this episode, find out how Neryl dealt with being in a high intensity environment while explaining the conditions of the centre and how she handled some high profile incidents.\\n(See here for episode 1 of this discussion)\\nHighlights:\\nConditions of the Christmas Island Detention Centre\\nDealing with a high intensity environment that has no policies and procedures\\nSafety and security issues\\nNegotiating with refugees\\nThe December 2010 refugee boat incident\\nHow to process extreme situations\\nWorking on the new Yongah Hill Immigration Detention Centre\\nMercenary Mum - Neryl\\u2019s journey from young mother to Baghdad bodyguard\\nWhat it takes to be a good leader'