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In this What’s Next interview, Tom Crotty – the Lead Specialist for Technical Marketing at Liberty Group South Africa – discusses the group’s recently-published Claims Stats 2022 report. Crotty is a trained actuary who worked as an Actuarial Analyst at Arthur Els & Associates from 2009 until 2013. In this What’s Next interview, Crotty meets with Aki Anastasiou to talk about the findings of Liberty Group’s Claims Stats 2022 report. He unpacks these findings and details how there was a significant decrease in personal risk cover claims. Crotty then talks about Liberty Group’s most common post-pandemic claims and highlights several interesting industry trends. Based on these trends, he gives advice to South Africans looking to take up health and life insurance in 2023. Finally, Crotty discusses Liberty Group’s Claims Explorer portal and the value it brings to South Africans.