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Philip Bennett is the Customer Service Operations Manager at Empire Today, the USA\\u2019s largest direct-to-consumer shop-at-home flooring provider. Philip joins us to share case studies on how Empire Today is using conversational AI to improve customer experience and business outcomes. We\\u2019ll chat about what\\u2019s working, what\\u2019s not, and how a \\u2018traditional\\u2019 business can apply emerging technology and fuel its transformation efforts.

**Presented by Deepgram**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don\\u2019t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

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