Podcasts Other "Voice of the Customer Radio" - Execs In the Know Leveraging “Customer Insights” and “Real Time” Decisioning

Leveraging “Customer Insights” and “Real Time” Decisioning

Published: Oct. 5, 2012, 4 p.m.

Title – Leveraging “Customer Insights” and “Real Time” Decisioning for Customer Success 
Expected Outcomes:
Using real-time decisioning to guide customer interactions across multiple channels Applying business intelligence and analytics to customer interactions How companies can access customer information with little or no access What quantifiable results should you expect if implementation is made with real-time decisioning What are the organizational obstacles to getting real-time decisioning up and running Example of best practices

Featuring:
Jo Ann Parris
Principal, The Parris Group
Formerly Vice President - Vertical Solutions Marketing at Convergys
Bob Moore - Independent Consultant
Formerly Director of Marketing at Convergys 
Episode:

• Friday October 5th 12:00pmEST - 1:00pmEST
• Call-in Number: (323) 679-0913