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b'The COVID-19 pandemic has caused veterinary professionals to rethink nearly every aspect of veterinary practice. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss some of the client communication lessons we\\u2019ve learned, and how we can apply them permanently.\\n\\u2026\\nDr. Ward shares a real-life example from a friend\\u2019s recent curbside appointment, and what the client had to say about the experience. Our hosts then analyze the visit and offer insights on how it could be better.\\n\\u2026\\nBeckie reviews why it\\u2019s incredibly important to remain focused and positive for team morale, and Dr. Ward emphasizes your clinic\\u2019s team dynamics on productivity. \\n\\u2026\\nDr. Ward reviews the most important client education messages you need to communicate now, and how to share a virtual veterinary appointment experience. \\n\\u2026\\nThis episode is full of tips and advice for optimizing curbside service and client communication during tumultuous times of change.\\n\\u2026\\nPlease share this episode with a veterinary colleague you think would benefit from it! Stay safe, Viewfinders!'