BROADCASTS.com

b"This week we are honoring the often unsung heroes of a veterinary clinic, the veterinary receptionists or CSRs!\\n\\u2026\\nHosts Dr. Ernie Ward and Beckie Mossor, RVT have a \\u201cConversation of Celebration\\u201d detailing the many amazing and inspiring abilities of the front desk support staff that allow vets and vet techs to be their best!\\n\\u2026\\nDr. Ward marvels at how veterinary receptionists are able to recognize pets by their family\\u2019s cars! He also explains how receptionists/CSRs CSRs represent the clinic personality, mission, and standards and are integral to client loyalty. He also explains why we need to train and pay our receptionists better.\\n\\u2026\\nBeckie shares her recent experiences taking both her sister\\u2019s and her own dog the vet and how a receptionist really made her feel welcome. \\n\\u2026\\nDr. Ward shares why he believes our receptionists are so essential to a successful client experience because \\u201cthey own:\\u201d\\n* The client\\u2019s first impression\\n* The first smile\\n* The first \\u201cHello\\u201d\\n* Are asked the first question\\n\\n* The last goodbye\\n* The client's last question\\n* Provide the last reminder\\n\\u2026\\nViewfinders, this week we hope you\\u2019ll take time to celebrate and recognize your clinic\\u2019s \\u201cJack or Jill of All Trades.\\u201d Our veterinary receptionist are true multitaskers and multi-disciplinarians. Every day, they deal with conflict management, sometimes serve as grief counselors, and are responsible for emergency triage. All while answering phones, billing out, scheduling, and fetching meds - ALL WITH A SMILE! I\\u2019m exhausted reading this!\\n\\u2026\\nViewfinders, let us know how you\\u2019re celebrating National Veterinary Receptionist Week!"