BROADCASTS.com

b'You know what we\\u2019re talking about because you deal with them, too. Angry, upset, threatening and irate veterinary clients can damage team morale, cause unbearable stress, and adversely affect patient care and client service (for our nice clients). This week, our hosts tackle how they deal with irate clients, how to spot a \\u201csecretly angry\\u201d client, and steps your team can take to help prevent conflict in the future. Drs. Ernie Ward and Cyndie Courtney along with Beckie Mossor, RVT share stories from their practice lives (Dr. Ward\\u2019s gun battles! Beckie witnesses trashed lobby TV\\u2019s!), offer advice on addressing anger in the exam room, and explain why \\u201cFiring Clients\\u201d may not be the correct terminology nor professional mindset we should be using. This is a wide-ranging, highly informative, and provocative conversation your entire practice team should consider listening to as a group. Bonus points if you identify and explain Dr. Ward\\u2019s musical choice this week! \\n\\nWE NEED YOUR REVIEW! Please leave us a review on your favorite podcast site, ESPECIALLY iTUNES. We love making this podcast, but we need to hear from you. You can follow us on FACEBOOK, TWITTER AND INSTAGRAM. join the conversation and share your thoughts about these topics and what you\\u2019d like to hear us tackle on Facebook/VeterinaryViewfinder, Twitter @VetViewfinder and Veterinary Viewfinder on the Insta. C\\u2019mon, we\\u2019re not asking for much!'