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In this episode Andy Davis talks to Phil Crawley, IT manager at the digital marketing agency Seven. They talk about motivating your workforce and the difference between contractors and permanent staff, how to transition into a management role and putting other people first. Show Notes: 0.47 How get into IT and who influenced Phil to take this route 5.16 Having a university degree is becoming less necessary for a job in IT 7.20 Different qualifications for the unique jobs you’re recruiting for 8.34 What does Phil do? 9.17 The difference in motivating contractors and permanent staff 10.49 How to get the best out of everyone individually 13.36 Relaxing the rules to retain staff, especially millennials 15.42 Motivation depends on knowing the person and the role 16.44 Prioritising cultural fit rather than skills 19.11 The ROI for putting in extra effort in recruitment and on boarding 21.37 Transitioning into a management role 25.25 Skills from alternative industries, like pub work 29.15 Encouraging competitiveness in the workplace 31.24 Is there a competitive edge within technical teams? 33.10 Tips for putting other people first