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"Apple is misleading customers about data recovery. They’re lying! They ban accounts. It really pisses people off!"

That’s the focus and fallout of a CBC report about a couple from Newfoundland who were trying to save their vacation photos from a water damaged iPhone.

I’ve been asked about the report over and over again since it aired and it’s taken me a little while to sort through it all. And that’s only because the report itself is so… unsorted — it’s an incredibly important story but it’s not told incredibly well.

So, let's dive into it!

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LINKS:

• Expert disputes Apple on data recovery from water-damaged iPhones - YouTube

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