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b'\\u201cUser research is just having a chat with someone, anyone can do it!\\u201d\\n\\nHow many times have you heard this before? If you are a researcher and someone said this to you, you probably felt undermined and frustrated. If you were the one that had said this, then even more reason for you to come to our talk on the 10 things NOT to say to user researchers. \\n\\nIn this talk, we\\u2019ll cover 10 frustrations of user researchers that come up in projects and teams. We\\u2019ll share ways to mitigate them to get better results, and happier researchers.'