BROADCASTS.com

b'

Head of Worldwide Sales and Distribution at SriLankan Airlines Dimuthu Tennakoon shares the current consumers' purchasing patterns for the aviation industry, who is winning in the airline sector, and how SriLankan Airline has maintained a presence online to avoid losing momentum despite the pandemic and work on their travel recovery.

Key questions asked during the interview:
\\xa01. Before becoming passengers, we are consumers. How have we changed?\\xa0

2. During the pandemic, many of the hospitality operators have worked hard to maintain their market share. if we look at the Airline Industry, who is winning and why?

3. Booking patterns have changed, how have you maintained a dynamic presence online to avoid losing momentum?\\xa0

4. What do people look for and need when it comes to choosing their next airline?\\xa0

5. Brand loyalty shock - consumers' loyalty has come to a crucial stand across the most recent uncertain times. How do you retain that precious relationship? or how do you build new ones?\\xa0

Your Host: Dolores Semeraro

Hospitality Virtual Keynote Speaker Dolores Semeraro is a Travel Recovery Strategist with more than 15 years of experience in hospitality, marketing, and trading. She is passionate about helping her clients develop the leadership strategies they need to restore travel confidence and win their customers back.
Dolores\\u2019 high-energy virtual keynote presentations are thought-provoking and open the audience\\u2019s perception of what really matters to today\\u2019s travel consumers.
www.doloressemeraro.com



Season 1 - Episode 24
SUBSCRIBE to receive the latest episode straight to your inbox: Subscribe
Catch up on the latest episode on www.truthbehindtravelpodcast.com
RATE AND REVIEW THE SHOW ON Apple Podcast

Dolores Semeraro is an internationally recognized tourism keynote speaker and trainer who has inspired thousands of people in the tourism industry to build a stronger, more sustainable, and more resilient future of travel.

In her keynotes, Dolores shares with her audience how to develop sustainable marketing thinking through her action-oriented thought process, which observes the interconnectivity of the stages in the travel product life cycle.

By applying this process, operators in the tourism, travel, and hospitality sectors can visibly enhance the longevity of their marketing strategies, effectively rendering them more sustainable in the long term for the well-being of all stakeholders involved.

Dolores is a passionate advocate for responsible travel, sustainability, and innovation. With her signature Mediterranean warmth and straightforwardness, she encourages audiences to challenge their "Business As Usual" status and strive for the improvement of the tourism industry and the well-being of all stakeholders.

Through her decades-long experience in the industry, she has motivated hoteliers and tourism professionals to take action, enhance their communication, and create a purposeful and innovative tourism ecosystem.

She also advocates for slow travel, exemplified by her extensive travels with her husband and beloved dog in their campervan. When not chronicling ...