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General Manager of The Ritz-Carlton Maldives Fari Islands Mark Hehir, set to open in 2021 shares what managing a pre-opening office in the middle of a pandemic really looks like.\\xa0
From daily virtual 'line ups' to video-walks on the construction site, Mark tells us how 2020 has changed the way he feels about managing luxury properties in the Maldives and what he has personally learned.\\xa0

Born and raised in Australia, Mark Hehir has more than 30 years of experience in the hospitality industry, 20 of which developing and managing luxury islands in the Maldives. His learning curve, resonates with many other hoteliers today, having to handle technology and team motivation 'virtually'.

Some of the questions asked during the episode:
- How different is it to manage a pre-opening office in 2020?
- How can you envision the 'guest experience' to be at a distance?
- What was your personal learning curve.

Season 1 - Episode 13
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Dolores Semeraro
www.doloressemeraro.com

Dolores Semeraro is an internationally recognized tourism keynote speaker and trainer who has inspired thousands of people in the tourism industry to build a stronger, more sustainable, and more resilient future of travel.

In her keynotes, Dolores shares with her audience how to develop sustainable marketing thinking through her action-oriented thought process, which observes the interconnectivity of the stages in the travel product life cycle.

By applying this process, operators in the tourism, travel, and hospitality sectors can visibly enhance the longevity of their marketing strategies, effectively rendering them more sustainable in the long term for the well-being of all stakeholders involved.

Dolores is a passionate advocate for responsible travel, sustainability, and innovation. With her signature Mediterranean warmth and straightforwardness, she encourages audiences to challenge their "Business As Usual" status and strive for the improvement of the tourism industry and the well-being of all stakeholders.

Through her decades-long experience in the industry, she has motivated hoteliers and tourism professionals to take action, enhance their communication, and create a purposeful and innovative tourism ecosystem.

She also advocates for slow travel, exemplified by her extensive travels with her husband and beloved dog in their campervan. When not chronicling ...