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Founder and CEO of Unique Hospitality Solutions and former Mandarin Oriental Group Director of Rooms Ms. Anja Luthje shares how she worked with her team at Mandarin Oriental to create a customized Covid19 Framework for The Group.

They identified 3 types of \\u2018new guests\\u2019:
- The Covid Sensitive
- The Covid Super Sensitive
- The Covid Fatigued

and kept their employees engaged and motivated with:
- 1\\xa0 podcast a day on the employee's App
- Support on Mental Health with talks and training
- Voice Modulation while wearing the face mask
\\xa0

I have particularly enjoyed my chat with Anja, not just because she is as passionate about hospitality as I am, but also because she was able to turn that passion into a powerful tool to launch her business in a time where pivoting and spotting opportunities seems to be the way to go in Tourism and Travel.



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Dolores Semeraro is an internationally recognized tourism keynote speaker and trainer who has inspired thousands of people in the tourism industry to build a stronger, more sustainable, and more resilient future of travel.

In her keynotes, Dolores shares with her audience how to develop sustainable marketing thinking through her action-oriented thought process, which observes the interconnectivity of the stages in the travel product life cycle.

By applying this process, operators in the tourism, travel, and hospitality sectors can visibly enhance the longevity of their marketing strategies, effectively rendering them more sustainable in the long term for the well-being of all stakeholders involved.

Dolores is a passionate advocate for responsible travel, sustainability, and innovation. With her signature Mediterranean warmth and straightforwardness, she encourages audiences to challenge their "Business As Usual" status and strive for the improvement of the tourism industry and the well-being of all stakeholders.

Through her decades-long experience in the industry, she has motivated hoteliers and tourism professionals to take action, enhance their communication, and create a purposeful and innovative tourism ecosystem.

She also advocates for slow travel, exemplified by her extensive travels with her husband and beloved dog in their campervan. When not chronicling ...