Katrina Dodd (Contagious Communications) on retail's reinvention

Published: June 18, 2018, 3:41 p.m.

b'Retail is developing a growing fascination for automation, intent on pioneering slick, staff-free customer experiences. But while Amazon Go may have held the spotlight, the real momentum has been with China, where a succession of staff-free formats have been trading with the public for over a year. What they lack in polish, they make up for in potential, getting in on the ground floor of a retail revolution that will eventually change much more than how we pay for a late night snack.\\n\\nFull video: https://youtu.be/-5d9w9gFGG4\\nAll about TNW Conference: https://tnw.to/conference'