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Fang Cheng is the Founder and CEO of Linc, a conversational CX Automation platform built for retail that is focused on the conversation in commerce. Her focus is to create extraordinary customer experiences through conversation that span the customer lifecycle to grow revenue, reduce support costs, and increase sales conversions. Linc is a CX Automation platform delivering pre-built customer experiences at scale and high-fidelity digital worker automations throughout the customer journey from pre-purchase to post-purchase, including solutions for brand awareness, consultative buying, buying assistance, order support, and customer retention. Linc's platform empowers brands like Kimberly Clark, Carter's | Oshkosh, Levi's, Vineyard Vines, Thrive Market to provide 24/7 assistance on all conversational channels, including SMS, Facebook, Google’s Business Messages, WhatsApp, and Voice connected platforms, enabling anywhere engagement and support. Give it a listen and let us know what you think? Podcast Guest Fang Cheng CEO & Founder Linc www.letslinc.com Podcast Hosts Jeff Roster Twitter https://twitter.com/JeffPR LinkedIn https://www.linkedin.com/in/jeff-roster-bb51b8/ Website https://thisweekininnovation.com Brian Sathianathan Twitter  https://twitter.com/BrianVision Website https://www.iterate.ai Podcast Website https://www.podbean.com/pu/pbblog-f8asf-af2782 https://thisweekininnovation.com Apple https://podcasts.apple.com/us/podcast/this-week-in-innovation/id1562068014 Spotify https://open.spotify.com/show/2QDqTUnt6jebdRHbRzSTJN LaunchPadOne https://www.launchpaddm.com/pd/This-Week-in-Innovation?showAllEpisodes=true Listen Notes https://lnns.co/2QPSfnizE5K #voicetechnology, #voiceassistant, #voicecommerce, #voicetech, #voiceassistants, #innovation, #innovationstrategy, #retailinnovation,#Startup, #Startups, #Retailers, #retail, #retailindustry, #retailtechnology, #retailtech, #futureofretail , #retailtrends, #retailinsights, #retailnews, #retailtech, #thisweekininnovation, #DigitalTransformation, , #emergingtechnologies, #podcast, #retailpodcast, #VentureCapital, #VC,  #Founders, #Entrepreneurs, #startupstrategies, #startupfunding #startupstories #startupsuccess #startupfounders,  #retailstartups, #founderstories #founderlife #Gartner, #IHL, #TRI22, #5ForcesOfInnovation, #ArtificialIntelligence , #AI, #cloud, #data , #deeplearning, #naturallanguageprocessing , #sentimentanalysis , #conversationalai, #InternetOfThings,  #IoT, #machinelearning,