BROADCASTS.com

b"Two of Kasasa\\u2019s Retail Experience Managers give us a peek behind the curtain on three actual Mystery Shop phone calls with community financial institutions. They analyze what\\u2019s working, what\\u2019s not, and what you can do to help your front-line staff offer a first-class experience to prospects and account holders alike. Before you click \\u201cplay\\u201d on the podcast, we suggest you start with the YouTube link below (it\\u2019s a clip from NBC\\u2019s The Office).\\nExcerpt from S5:E7 - NBC's The Office:\\xa0https://www.youtube.com/watch?v=1QQBB3cwNM0\\nResources:\\nThe Kasasa Exchange\\nFollow Kasasa on Twitter"