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Jerry Vazquez was in the cleaning business now, and his clients liked him. They\\u2019d leave him notes, some with smiley faces drawn in. But, he says, he was barely getting by on the rates negotiated by Jan-Pro. He started feeling like had little control over a business that he owned. As Jerry would soon find out, some of Jan-Pro\\u2019s other franchisees felt similarly \\u2014 they were stuck. So Jerry decided it was time to fight back.

For even more of \\u201cThe Uncertain Hour,\\u201d subscribe to our newsletter! Each week we\\u2019ll bring you a note from host Krissy Clark and explain some terms that have come up in our reporting. This week\\u2019s word is \\u201cfranchise.\\u201d