BROADCASTS.com

b'In this episode of our PegaWorld series, I\\u2019m joined by Michael Kempe, chief operating officer at global share registry and financial services provider Link Market Services. In the interview, Michael and I dig into Link\\u2019s use of workforce intelligence software to allow it to track and analyze the performance of its workforce and business processes. Michael and I discuss some of the initial challenges associated with implementing this type of system, including skepticism amongst employees, and how it ultimately sets the stage for the Link\\u2019s broader use of machine learning, AI and so called \\u201crobotic process automation\\u201d to increase workforce productivity. The notes for this show can be found at twimlai.com/talk/153. For more information on our PegaWorld series, visit twimlai.com/pegaworld2018.'