Podcasts Technology The Start-Up Diaries Podcast S6 | Episode 6 | Rona Ruthen, Angel Investor, Advisor & Former VP Of Customer Operations At Monzo: Scaling Operations For A Hyper-Growth Start-Up

S6 | Episode 6 | Rona Ruthen, Angel Investor, Advisor & Former VP Of Customer Operations At Monzo: Scaling Operations For A Hyper-Growth Start-Up

Published: Feb. 28, 2023, midnight

As former VP of Customer Operations at Monzo and a current Partner at Ventures Together, Rona Ruthen has a glittering career background within the operational tech space. In this episode, Rona delves into the important relationship between operations and tech within a business, what makes a great operational leader, and the common challenges that operations teams can expect to face...

Covering her time at Monzo, Rona discusses her experience going from leading a team of 250 people to 1200 people and her advice for how to scale yourself up personally as a leader within a hyper-growth start-up. 

She talks us through the challenges that she has faced as an operational leader and how she has had to overcome the toughest of situations including mass redundancies and the cultural impact of letting people go.

Finally, Rona discusses her current career path as a Partner at Ventures Together and what early stage Angel Investors look for within their portfolio.

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