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\\u201cNo one truly needs our groceries in 10 minutes, but we now have the ability to do it and we must embrace the technology and the business models because it\\u2019s going to improve the quality of life for everyone.\\u201d

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Brittan Ladd (48:03-48:17)

You may remember Brittain Ladd from Episode 41, one of our top 20 most downloaded episodes of all time, or Episode 141 where he discussed Amazon divesting Whole Foods and predicted most of what we saw happen in the grocery industry this year. He\\u2019s also been featured in Forbes and shares his expert insight regularly on CNBC. Now, Brittain\\u2019s back with his predictions for grocery retail and how we shop as consumers in 2022!

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Brittain, a former Marine turned research-obsessed rapid grocery retail consultant, started sharing his opinion in 2013, applying Game Theory to the grocery industry globally which led him to designing the Amazon Fresh stores being built today. After leaving Amazon, Brittain started his own company, working with Kroger and starting to get recognized in the media because of how accurate his predictions were.

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Since Brittain is so spot on, he\\u2019s got a lot to share with us about what we can expect in grocery retail and as consumers in 2022.\\xa0

\\u201cAs far as 2022\\u2026 what\\u2019s going to happen is there\\u2019s going to be a mass acceleration of all things technology, whether it\\u2019s artificial intelligence or whether it\\u2019s robotics, companies are going to continue to invest in robotics and automation and software as much as they can.\\u201d Brittain Ladd (8:29-8:48)

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The goal for most companies will be to meet demand by leveraging automation. Since grocery retailers have already invested in a physical place to sell their groceries, they\\u2019ll need to maintain the stores by either focusing on shipping and fulfillment or investing in smart carts (like the company Instacart recently acquired called Caper), which in the long term helps companies acquire better data to understand consumer behavior on a bigger scale.\\xa0

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Brittain likes to say \\u201ccheck-in is the new check out\\u201d, meaning grocery retailers have no idea who is inside their stores until a customer checks out (hopefully) using a loyalty card or credit card that accesses the customer\\u2019s name in the retailer\\u2019s system. The current model is \\u2018archaic\\u2019, in Brittain\\u2019s opinion, and he is urging retailers to hop on board with \\u201cwalk out and go\\u201d technology.\\xa0

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The retailer can track someone\\u2019s purchases and know which items they are most likely to purchase, allowing them to give specific discounts and introduce new products to personalize a customer\\u2019s experience. This will generate more revenue for the store and it\\u2019s a better shopping experience overall.

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Something else Brittain has been predicting since 2019 is the move to virtual reality reach. Soon, instead of going to a website or a store, consumers will shop for groceries in the comfort of their own home in grocery stores that don\\u2019t even exist because they are virtual!

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\\u201cI keep saying to companies, whether you\\u2019re a farmer, small business owner or a major corporation, you need to be asking yourself, \\u2018what is our metaverse strategy? How do we market ourselves in the metaverse? How do we have a presence in the metaverse?\\u201d Brittain Ladd (14:38-14:52)

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Another trend we\\u2019re going to see grow is rapid grocery delivery, which has been happening in Europe and Russia where grocery companies are offering customers the ability to receive their products in 10-15 minutes. Brittain says that when we\\u2019re given the choice we\\u2019re always going to err on the side of getting things faster, so grocery retailers are going to have to make investments in technology and work with rapid grocery delivery companies or micro fulfillment centers where robotic systems are used to fulfill orders. If you live in cities like Los Angeles, you might have already seen some of the autonomous vehicles being used in bike lanes or sidewalks.

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The concern for consumers with this is, of course, picking out fresh produce. Companies like Caper have smart carts that have a robotic arm extending from it and the ability to pick up even just a single blueberry at the time. The arm has a camera on it so you can watch from home and operate the arm yourself. It can even dictate how old the food is based on density or the date the food was put on the shelf, and detect things like bruises and wormholes.

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Although the world and how we shop for groceries is changing rapidly, these technological changes will give us all a lot more time back in our day and improve our quality of life. Make sure to follow Brittain on Forbes or LinkedIn and listen to the full episode where he also discusses his 2022 predictions for mergers, acquisitions, inflation and more!

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How to get involved

• Join The Produce Moms Group on Facebook and continue the discussion every week!\\xa0
• Reach out to us - we\\u2019d love to hear more about where you are in life and business! Find out more here.\\xa0

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