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No excuses for Jetstar cancelling flights without offering a refund.
The airline cancelled domestic flights just three days after listing them, offering to book customers on other flights, or offer credit.
It pointed to covid restrictions being the cause, but restrictions hadn't changed between when the flights went on sale, and when they were cancelled.
Consumer NZ's head of research Jessica Wilson told Mike Hosking even though Jetstar has a reputation as a cheaper alternative, it still has legal obligations.
"As a company operating in New Zealand, they have to comply with our laws - provide services with reasonable care and skill, and if you muck up - cough up."
Wilson says if the airline is responsible for the cancellation, it needs to provide proper compensation.
She says they think Jetstar knew what it was doing, and those customers should have been offered a refund
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