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60. The Future of Commerce, Customer Service and Personalization | Blake Morgan
[spreaker type=player resource="episode_id=18590621" width="100%" height="80px" theme="light" playlist="false" playlist-continuous="false" autoplay="false" live-autoplay="false" chapters-image="true" episode-image-position="right" hide-logo="false" hide-likes="false" hide-comments="false" hide-sharing="false" hide-download="true"] Blake Morgan (@blakemichellem) is an author, keynote speaker, and customer experience futurist currently working on her second book with HarperCollins on customer experience technology.