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b"In today's hyper-competitive market in which technology is eating jobs, what sets the successful companies and workers apart from the ones that flounder? My guest today argues it could be something as little as saying hello and helping an old lady with her wheelchair.\\xa0\\n\\nHis name is\\xa0Tom\\xa0Peters, and he's a business expert and the author of several books on professional success. His latest is\\xa0The\\xa0Excellence\\xa0Dividend: Meeting the Tech Tide With Work That Wows and Jobs That Last.\\xa0\\n\\nToday\\xa0on the show,\\xa0Tom\\xa0and I discuss why the human touch and striving for\\xa0excellence\\xa0is what will give companies and workers an advantage in today's\\xa0market.\\xa0Tom\\xa0shares why execution beats strategy in business and in life, how companies can develop a culture of\\xa0excellence, and why the businesses that put customers first win in the long run.\\xa0Tom\\xa0then makes the impassioned case that business managers should see themselves as \\u201ccoaches of\\xa0excellence\\u201d and that they have more of an impact on the lives of people than we give them credit for. \\n\\nGet the show notes at aom.is/excellencedividend."