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b'Why do old, dysfunctional patterns for handling conflict re-emerge and persist in the workplace, even after providing training, policies or procedures for resolving differences constructively? This vexing phenomenon\\u2014a return to the status quo--plagues conflict professionals and team leaders alike. The main culprit is not individuals clashing; instead it is the team\\u2019s culture\\u2014the social environment\\u2014which sets communication patterns and strongly influences how members behave when they encounter conflict. But how do we get a handle on conflict at the work team level? First we need to concretely assess a team\\u2019s \\u201cconflict climate\\u201d and then take steps to improve aspects of the climate that are negatively influencing members\\u2019 conflict behavior. In this program Michael Dues will discuss a powerful online instrument for diagnosing conflict climate in the workplace. He will describe what it measures, how it can guide interventions to gain long term, sustainable improvement in conflict management, and why it is especially useful to use an online survey for this purpose.\\n\\nMichael Dues: \\xa0 Former Head of the Department of Communication at The University of Arizona, Dr. Dues has extensive experience as an organizational ombudsman and management consultant.\\xa0 He is a Senior Partner at conflictclimate.com.\\xa0 He pioneered the concept of \\u201cconflict climate.\\u201d\\xa0 His recorded lecture course, \\u201cThe Art of Conflict Management,\\u201d (in The Teaching Company\\u2019s \\u201cGreat Courses\\u201d series) has been widely distributed throughout the English-speaking world.'