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b'If you experience medical malpractice, over billing, or denial of an insurance claim, what are your options?\\xa0 Who can help you,\\xa0and how can you help yourself?\\xa0 Learn how to navigate the health care legal landscape.\\xa0\\n\\nGeoff\\xa0 Drucker has addressed disputes from the perspective of a lawyer, mediator, designer of dispute resolution programs, teacher, and trainer.\\xa0 He wrote Resolving 21st Century Disputes: Best Practices for a Fast-Paced World to fill key gaps he saw in our understanding of how disputes arise and get resolved.\\xa0 Geoff currently manages a health care dispute resolution program for the American Health Lawyers Association.Geoff is a returning guest at the Texas Conflict Coach Blog Talk Radio Program. He previously spoke about his book Resolving 21st Century Disputes.\\n\\nFor More Information: Geoff Drucker\\n\\nZena Zumeta, internationally known as both a mediator and trainer of mediators. She is president of the Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan. Zena is a lawyer and a former president of the Academy of Family Mediators. She is the recipient of the the Michigan Lifetime Achievement in Mediation Award; the National Education Association/Saturn Corporation Award for Union-Management Collaboration; the John Haynes Distinguished Mediator Award; and the Kumba Award from the National Conference on Minorities in ADR.'