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b"The program focuses on Zingerman\\u2019s Community of Businesses and its philosophies and Customer Complaint Process.\\xa0 The businesses include the original business, Zingerman's Delicatessen, plus Zingerman\\u2019s Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business\\u2014Events at Cornman Farms.\\xa0 Zingerman\\u2019s produces and sells all sorts of full flavored, traditional foods in its home of Ann Arbor, Michigan to the tune of $50,000,000 a year in annual sales.\\xa0 Effectively managing conflict has allowed Zingerman\\u2019s to grow from 2 employees to 700 over 33 years.\\xa0 Like Apple Computers, Zingerman\\u2019s delights its customers with its food and its customer relations.\\xa0 It has also been lauded by President Obama and others for its employee support, including its fair base salary, hours and benefits.\\xa0 Zingerman\\u2019s philosophy of Servant Leadership, Energy Management, Going Direct and Handling Customer Complaints is at the core of its popularity and success.\\n\\nAri Weinzweig is CEO and co-founding partner of\\xa0 Zingerman's Community of Businesses. Ari was recognized as one of the \\u201cWho\\u2019s Who of Food & Beverage in America\\u201d by the 2006 James Beard Foundation and has awarded a Bon Appetit Lifetime Achievement Award among many recognitions. Ari is the author of a number of articles and books.\\n\\nZena Zumeta, internationally known as both a mediator and trainer of mediators.\\xa0 She is president of the\\xa0 Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan."