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b'Whether it\\u2019s a difficult co-worker, a demanding boss or an angry client, you can learn to handle conflict at work effectively by managing your internal reactions first. Kathi Elster and Katherine Crowley show us how to cool down, then find the words to move a potentially hazardous work situation forward in a constructive manner.\\xa0 Join Kathi, Katherine and Pattie Porter for a lively discussion on how to apply proven techniques for successfully navigating your most challenging workplace relationships.\\nKatherine Crowley is Harvard-trained psychotherapist and Kathi Elster is a management consultant and executive coach.\\xa0 They are the co-authors of Mean Girls at Work \\u2013 How to Stay Professional When Things Get Personal, Working with You Is Killing Me, and Working for You Isn\\u2019t Working for Me. Their firm, K Squared Enterprises, is dedicated to helping clients manage interpersonal relationships in the workplace.'