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In this interview, Rob Alexander, CIO of Capital One, discusses World Class IT Principle One, People, Principle Two, Infrastructure, Principle Three, Project & Portfolio Management, and Principle Five, External Partnerships. Some of the topics discussed include: Rob’s preview as CIO of Capital One, and his untraditional IT background How the organization has adopted agile development, as well as the agile mindset The IT department’s implementation of Dev Ops, and how they measure its effectiveness Using technology and organizational best practices to facilitate collaboration The company’s digital transformation, and the importance of understanding and positioning for disruptive change Competing with as well as partnering with Fin Tech startups, tapping into innovation ecosystems, and how Capital One leverages the advantages of its scale Some of the forward-looking products Capital One is developing for its customers